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The Helm

Property class: 3

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Photo gallery for The Helm

A bedroom with a wooden bed, a desk, and chairs. - The Helm (Pembroke Dock)
A hotel room with two beds, a desk, a chair, a fan, and a TV. - The Helm (Pembroke Dock)
A bathroom with a bathtub, toilet, and a window. - The Helm (Pembroke Dock)
A compact kitchen with a dining table, chairs, a washing machine, and a stove. - The Helm (Pembroke Dock)
A bedroom with a bed, a desk, a chair, a bedside table, and a lamp. - The Helm (Pembroke Dock)
Consider a stay at The Helm and take advantage of free self-serve breakfast, a garden, and laundry facilities. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a restaurant.

Reviews

3.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

A bedroom with a bed, a desk, a chair, and a window.

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free wired internet

View all photos for Comfort Twin Room

A small, well-lit bedroom with two beds, a bedside table with a lamp, and a desk with a tray of items.

Comfort Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Comfort Double Room

A bedroom with a wooden bed, a desk, and chairs.

Comfort Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Double Room

A bedroom with a wooden bed, a desk, and chairs.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Basic Twin Room

A hotel room with two beds, a desk, a chair, a fan, and a TV.

Basic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Pembroke Dock is home to The Helm. The area's natural beauty can be seen at Pembrokeshire Coast National Park and Tenby Beach. Upton Castle Gardens and Milford Haven Leisure Centre are also worth visiting. Visit our Pembroke Dock travel guide
View more B&B in Pembroke Dock
Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN

What's nearby

  • A red and white boat named M27 anchored near rocky cliffs and calm waters.
    Pembrokeshire Coast National Park
    10 min drive - 6.8 miles
  • A historic castle with a moat and a small building.
    Pembroke Castle
    10 min drive - 4.9 miles
  • A sign for Freshwater East, Pembrokeshire Coast National Park, and Gwrchodfa Natur Leol Local Nature Reserve.
    Freshwater East Beach
    16 min drive - 8.5 miles
  • A coastal town with colorful buildings, a sandy beach, and a stone pier leading to a harbor with boats.
    Tenby Beach
    24 min drive - 13.9 miles
  • beach near Beach Road
    12 min walk - 0.7 miles

Getting around

  • Pembroke Dock Station
    8 min walk
  • Cardiff International Airport (CWL)
    131 min drive

Restaurants

  • The Prince Of Wales
    7 min walk
  • McDonald's
    16 min walk
  • Old Kings Arms Hotel
    6 min drive
  • The Shipwright Inn
    3 min walk
  • Rose & Willow
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • 2 shared bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodations
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is The Helm pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Helm?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 20 (subject to availability).

What time is check-out at The Helm?

Check-out is at 11:00 AM. Late check-out is available for GBP 20 (subject to availability).

Where is The Helm located?

Situated in Pembroke Dock, this bed & breakfast is within 3 mi (5 km) of Wogan Cavern, Pembroke Castle, and Monkton Old Hall. Pembrokeshire Coast National Park and Lamphey Bishop's Palace are also within 6 mi (10 km). Pembroke Dock Station is 8 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Helm Reviews

3.8

4.4

Cleanliness

6.0

Amenities

4.0

Staff & service

3.6

Property conditions & facilities
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 6 out of 11 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tatty, scruffy, cold, unwelcoming and dirty.

Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Staff & service
Stayed 2 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024