Pastrana Vacations

- Easy check-in (about 5-10mins), can be done online as well - Functional cards to access the rooms; had one issue that was resolved in 5mins - I have not personally tried the food over there but I’ve been told it’s not terrible - I’ve not used the laundry systems but there is a paper in the closet with the prices; seems kind of expensive honestly since it’s a cost per piece of clothing; same thing for ironing - Rooms are very nice, bathroom as well, bidet included - The cleaning team is nice, but I will say that once it’s past 11-12, it is unlikely that they will pass again even if we indicate that the room is free to be cleaned - Communication with the hotel team is easy with a little Spanish skill; they speak a little english as well so it’s easy to bridge both languages - Gym available; didn’t use it, but it seemed to have enough equipment to work out Overall: 4/5, I never really had to think much about the hotel in a negative sense, but it didn’t stick out to me in a way that I’d be excited to come back to rest. **The available pictures are after the cleaning personnel passed while we were using the room (we didn’t mind, we just wanted to stay in but still have the room cleaned); so it wasn’t done 100%. When we would leave though, it’d be done perfectly.**

Beautiful hotel tucked into the shops on Gran Via. Great location and fantastic staff. We enjoyed every minute! Highly recommend!

We were given an accessible room hough i hadnt booked ine. The bathroom was a wet room with a seat in the shower so the floor was soaked. Also nowhere to hang towels. Literally not even a peg! The pool is not a swimming pool, it's about 3 meters by 4 meters.

Great location. El staff de bienvenida muy bueno. Pero el de salida no me gustó nada