Vacations Close To Night Heron Park

Staff

My husband and I have stayed in two other Relais and Chateaux properties (Hotel Wailea in Maui and Chatham Inn in Cape Cod) and both were stunning in terms of hotel grounds, cleanliness, room and hotel decor and staff helpfulness and service. For each of our three stays we were celebrating special occasions and all locations personalized our birthday and anniversary occasions with champagne and a personal note. Planters Inn sent a piece of coconut cake for my 66th birthday which was delicious and much appreciated. The downfall of Planters Inn is that room #226 had stains on a couple of the chairs and on the carpet. There was someone else's hair on the bathroom floor when we arrived which is a pet peeve of mine, especially at a highly rated hotel. The bathroom itself contained a plastic tub/shower instead of a walk-in shower. The mattress on the bed was old and unsupportive which did not lend to a good night's sleep and the "night stand" was so far away from the bed I had to sit up to reach my phone or turn the light off and on. What was worst of all was getting awakened at 6:30 in the morning to the sounds of trash thunking in the dumpster outside our window. It was in very poor taste for the hotel management not to have told us about the renovation going on which would have allowed us to make an informed decision about whether to book the hotel or not. We loved the city, the people, the food and the history but we will NEVER return to this hotel.

The hotel was exceptional clean. Staff were friendly and very professional. Continental breakfast was good. Hotel location was centrally located close to other restaurants and the market.

I liked that it was oceanfront . But the property was in need of major improvements. Rooms were outdated and wet no phones working in the rooms our room smelled like cat urine they tried their best to rectify it with an odor blowing machine but no luck . The staff was great except for the person we checked in with . I can’t remember her name . We had to change our room we paid for 2 queen superior oceanfront room but none was available so we took the king oceanfront. I asked for a refund on the first night cause of the room odor. Sweet lady at the front desk said sure thing she refunded me no problem. I have been going there for a good 10 years now with no problems. But I guess The Tides is ready for her make over it was always a great place but I hate to give it a negative review but beware people.