Vacations Close To Pacific Paradise Family Fun Center

Location

Surprised at service. Thank you!

It is a beautiful hotel. Lovely decor (better than the norm), great bathroom and soaps, etc., good water pressure, fast running drains, and very hot water (yay!). But there was 1 significant, dealbreaker problem. I was traveling with my children so we got a family room, as we always do. I thought I’d seen every dodgy sofa bed a hotel could offer, but this one was the worst I’ve ever seen — literally so broken and battered we felt it was unsafe. I called the front desk and they said they were not allowed to put a rollaway in a family room (why, if the sofa bed is broken?), but would send up some duvets. So we pulled the worn-out mattress off of the sofa bed and put it on the floor. It was seriously bad and thin — maybe 2 inches thick at best and very lumpy — and put the 2 flattened, thin duvets on top. Still terrible. My kids didn’t sleep well and were in pain by morning. Also, when the room is booked and rated for 4 people, there should automatically be enough towels for 4 people, but there wasn’t. Great for 2 people, but not acceptable for a family.

Clean room, staff was real friendly