Norfolk County Vacations

The hotel was very nice and clean. Down in the parking garage is also a little market store which is very convenient. Hotel staff were very polite and courteous. Cleaning staff were great and accommodating. The only disappointment was the internet. It was terrible on the floor we stayed on (20th). It was almost non existent. Also the mobile phones would go into no service on that floor as well as the parking garages. I would give 5 stars if not for those two issues. Otherwise great hotel to stay in.

clean room

This hotel has a great location and is adjacent to a subway stop. The staff are friendly and helpful. Suites are spacious and have an espresso machine and kitchenette. Rooms are comfortable.

Property was very spacious which was nice just like having your own apartment in downtown Toronto. Just do a bit of research on the location before you book. Biggest downside was it wasn’t perfectly clean but I’d still give it 4 stars. Pricing is a bit expensive but not bad for downtown.

Extremely disappointing stay with terrible service and poor cleanliness I had a very frustrating experience at this property and would not recommend staying here. It functions more like an unmanaged, hands-off short-term rental than a proper hotel, despite advertising itself as one. Upon arrival, there was nobody at reception. When we called the provided phone number for assistance, no one picked up. Instead, someone began texting us. The room was noticeably neglected. We documented visible stains across multiple areas: marks on the bed sheets, stains on the window sheer curtains, discoloration on the desk, ring marks and stains across the ironing board cover, and grime/stains on the shower wall tile grout. At 8:30 AM on a Saturday morning, staff began aggressively vacuuming directly in front of our room door, repeatedly banging into the door and waking us up. When we raised this, the response was simply that it was "regular maintenance" with no regard for guests resting on a weekend. When booking via Expedia, the listing explicitly stated that housekeeping was available on request. However, when we requested room service, they flatly refused via text, stating they are "not a traditional hotel" and only clean before arrival, telling us to fetch fresh towels ourselves from a closet on the 2nd floor. On the morning of our checkout, there was no hot water in the shower. When reported at 7:00 AM, the initial response was to "let the water run for 10–15 minutes." After waiti