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ANA Crowne Plaza Niigata by IHG

4.0 star property
Travelers find sensory delights in Chuo Ward, from rejuvenating massage treatments to an array of breakfast options that satisfy morning cravings

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4 restaurants, breakfast, lunch, dinner served; Japanese cuisine - ANA Crowne Plaza Niigata by IHG (Niigata)
Minibar, in-room safe, desk, blackout drapes - ANA Crowne Plaza Niigata by IHG (Niigata)
Point of interest - ANA Crowne Plaza Niigata by IHG (Niigata)
Front of property - ANA Crowne Plaza Niigata by IHG (Niigata)
Minibar, in-room safe, desk, blackout drapes - ANA Crowne Plaza Niigata by IHG (Niigata)
ANA Crowne Plaza Niigata offers a sensory experience in the city center. Guests enjoy authentic Japanese cuisine at four restaurants, relax with aromatherapy and massages, and stay connected with high-speed WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 2 Twin Beds (Air Purifier)

Standard Room, 2 Twin Beds (Air Purifier) | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds (Air Purifier)

8.0 out of 10
Very good
(9 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (Separate Bath and Walk-In Shower)

Junior Suite, 2 Twin Beds (Separate Bath and Walk-In Shower) | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Twin Beds (Separate Bath and Walk-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (High Floor)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Twin Beds (High Floor)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds (Top Floor)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Twin Beds (Top Floor)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Minibar, in-room safe, desk, blackout drapes

Standard Room, Multiple Beds

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed (High Floor)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed (High Floor)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Twin Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed (Mid Floor)

Standard Room, 1 Twin Bed (Mid Floor) | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds (High Floor)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Twin Beds (High Floor)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Mid Floor)

Standard Room, 1 Queen Bed (Mid Floor) | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed (Mid Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds (Mid Floor)

Standard Room, 2 Twin Beds (Mid Floor) | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds (Mid Floor)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Mid Floor)

Standard Room, 1 Double Bed (Mid Floor) | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed (Mid Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds (Mid Floor)

Standard Room, Multiple Beds (Mid Floor) | Minibar, in-room safe, desk, blackout drapes

Standard Room, Multiple Beds (Mid Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout drapes

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Located in Chuo Ward, a neighborhood in Niigata, ANA Crowne Plaza Niigata by IHG is in a shopping district and near a train station. Aizu Yaichi Memorial Museum and Niigata City History Museum are cultural highlights, and some of the area's attractions include Niigata City Performing Arts Center and Niigata Science Museum. Shirone Daigo Nakamura Orchard and Niigata Niitsu Railway Museum are also worth visiting. Visit our Niigata travel guide
Map
5-11-20 Bandai Chuo-ku, Niigata, Niigata-ken, 950-8531

What's nearby

  • Bandai bridge and Cherry blossoms in Niigata, Japan; Shutterstock ID 254773054; purchase_order: SF 06557000; job: ; client: ; other:
    Bandai Bridge
    7 min walk - 0.4 miles
  • Pier Bandai
    8 min walk - 0.4 miles
  • Toki Messe
    14 min walk - 0.8 miles
  • Niigata Prefectural Civic Centre
    5 min drive - 2.3 miles
  • Niigata City Performing Arts Center
    5 min drive - 2.3 miles

Getting around

  • Niigata Station
    12 min walk
  • Niigata Airport (KIJ)
    19 min drive

Restaurants

  • ラーメン二郎 新潟店
    3 min walk
  • マクドナルド 新潟万代店
    3 min walk
  • モスバーガー
    4 min walk
  • 中国料理 天壇 (Tendan)
    1 min walk
  • Season Café
    1 min walk

About this property

ANA Crowne Plaza Niigata by IHG

Upscale hotel near Toki Messe
Take advantage of a coffee shop/cafe, a hair salon, and dry cleaning/laundry services at ANA Crowne Plaza Niigata by IHG. Treat yourself to spa services, such as a massage, reflexology, or aromatherapy. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Japanese cuisine. Free in-room WiFi is available to all guests, along with a bar and a gym.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a water dispenser
  • A 24-hour front desk, concierge services, and free newspapers
  • Tour/ticket assistance, multilingual staff, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 182 rooms offer comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with digital channels
  • Refrigerators, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Kanesei
  • Koshi
  • Kura
  • Season Cafe
  • Tendan

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,938 square feet of conference space
  • Meeting rooms

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3000.0 per night
Cribs (infant beds) are available for JPY 1210 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1200 per day (in/out privileges)
  • Crib (infant bed) fee: JPY 1210 per night
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ana Crowne Plaza Niigata
Ana Niigata
Crowne Plaza Ana Hotel Niigata
Crowne Plaza Ana Niigata
Crowne Plaza Niigata
ANA Crowne Plaza Niigata Hotel

Frequently asked questions

Is ANA Crowne Plaza Niigata by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for JPY 1200 per day. Limited spots are available.

What time is check-in at ANA Crowne Plaza Niigata by IHG?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at ANA Crowne Plaza Niigata by IHG?

Check-out is at 11 AM.

Where is ANA Crowne Plaza Niigata by IHG located?

Located in Chuo Ward, this hotel is within a 15-minute walk of Aizu Yaichi Memorial Museum and Toki Messe. Pier Bandai and Bandai Pavilion are also within 10 minutes. Niigata Station is 12 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ANA Crowne Plaza Niigata by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 476 out of 852 reviews
Rating 8 - Good. 288 out of 852 reviews
Rating 6 - Okay. 57 out of 852 reviews
Rating 4 - Poor. 23 out of 852 reviews
Rating 2 - Terrible. 8 out of 852 reviews

Reviews

Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff overall. About a 12 min walk from the train station. Plenty of shopping and dining nearby.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, great hotel with a great staff. No negatives whatsoever
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel with stunning views of the city and river. Staff was responsive and welcoming. The breakfast buffet was fresh, interesting, and delicious. The proximity of the hotel to restaurants, the river, and other places of interest was ideal for walking. The rooms were spacious and comfortable.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay. Large comfortable room with great views over the city. Friendly staff. A bit of a walk from the station but close to a large shopping centre.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Hiroyuki

Liked: Cleanliness, property conditions & facilities
Good location, good room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Tjung-Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff, nice location.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast menu was great. All service personnel we interacted with were outstanding. American hotel workers should be trained by their Japanese counterparts.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

JIANDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with very good service.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing and the English support from the staff was top class.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Chee Seng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional style hotel with top class service.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Kubilay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with clean and nice rooms. Also a gym where you can work out.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing place.
Stayed 1 night in Dec 2023
Verified

8/10 Good

junichi

Liked: Amenities
good service, exellent staff courtesy
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular hotel, excellent staff and great stay. Nice large hotel with good sound insulation inside didn’t hear any other rooms or the outside so very good for a sleep. Also the room was large compared to a lot of other hotels. Fast elevators. Everything you need within walking distance.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Glen

Hotel was about a 15 minute walk from railway station. Check in was good. We had room 815 it was facing the water. Beds firm and were able to get bigger firmer pillows. Room size was comfortable. Breakfast was wonderful lots of choices.
View from room on a snowy day
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top class hotel

Comfortable and quiet hotel with super delicious breakfast. Friendly staffs are well organized always ready to serve the customers. My room was spacious with a beautiful river view. The Hotel was conveniently located with almost everything within the walking distance. I will certainly come back when I revisit Niigata.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Kai Chu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hygiene and quality of the service
Stayed 1 night in Sep 2024
Verified

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities
Great customer service. Lovely room but a little small. Too far to walk from station without trashing your suitcase. There are many hotels and restaurants near Niigata train station. I suggest one of them. Nothing near this property.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

CHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
river view and near proximity to walking across the river for more dining options. parking should be made free instead of paying
Stayed 1 night in Mar 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Good lication

Staffs are friendly, but we can hear next room guests talking. Dined at their Japanese restaurant at B1, excellent service and good quality of food. 10 minutes walk to Niigata station, good place to shop around it’s CoCoLo shopping center inside train station.
Stayed 2 nights in May 2024
Verified

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything you need, including things you might not think you would need. Well-thought-out hotel in terms of services and amenities. Only issue i had was the hotel not receiving the deposit i paid to Expedia. Will need to check with Expedia when i get back.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread was by far the best I’ve had, it was not only very affordable (¥2400 if you make a reservation one day prior) and the food spread was also very varied. There were 3 types of Niigata rice to choose from, and also some of the best bread I’ve ever had. The ensuite bathroom was spacious, and the showerhead had good water pressure. The room was also big enough to open 2 medium sized luggages without having to navigate too precariously around. The traditional Shoji in the room also added more character to the room. Humidifiers and even pillows of different heights were available for rent (ANA Crowne Plaza calls it their sleep advantage), which definitely improved our sleep. Location of the hotel was also very convenient; 10mins from the train station (flat ground, easy for luggage to be pull across), 5mins from LoveLa Bandai (a mall with all the shops that you need) and multiple bus stops.
Stayed 4 nights in Dec 2024