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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

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Pool
Pool
Pool
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 out of 5
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
5685 Falls Avenue, Niagara Falls, ON, L2E6W7

Explore the area

  • Popular LocationClifton Hill2 min walk
  • Popular LocationNiagara Falls State Park15 min walk
  • Popular LocationFallsview Casino19 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

About this area

Niagara Falls

In the business district and near theme parks, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is in an area with good shopping. While the natural beauty of Oakes Garden Theatre and Queen Victoria Park can be enjoyed by anyone, those looking for an activity can check out Peller Estates Winery. Traveling with kids? Don't miss Fallsview Indoor Waterpark. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Fallsview Indoor Waterpark - 1 min walk
  • Clifton Hill - 2 min walk
  • Casino Niagara - 3 min walk
  • Niagara Falls State Park - 15 min walk
  • Fallsview Casino - 19 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • The Rainbow Room – Serves breakfast and lunch daily.
  • Prime Steakhouse – Serves dinner daily.
  • Starbucks – Open daily.

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star family-friendly hotel near Fallsview Indoor Waterpark
This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Other amenities include a water park (surcharge), a fitness center, and a coffee shop/café. All 234 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Guests will also find coffee makers, free newspapers, and hair dryers.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with complimentary newspapers and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • English breakfast available for a fee daily 7 AM–10:30 AM: CAD 24.95 for adults and CAD 12.50 for children
  • 2 restaurants and 1 coffee shop/café
  • Room service available

Things to do

  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Shopping
  • Swimming pool
  • Water park access (surcharge)

Family friendly

  • Arcade/game room
  • Children's pool
  • Refrigerator (on request)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi

Business services

  • Business center
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator (on request)

More

  • Free newspapers
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: CAD 24.95 for adults and CAD 12.50 for children (approximately)
  • Self parking fee: CAD 35 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, and Carte Blanche; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 289 out of 1259 reviews
5 - Excellent 23%
Rating 4 - Good. 416 out of 1259 reviews
4 - Good 33%
Rating 3 - Okay. 235 out of 1259 reviews
3 - Okay 19%
Rating 2 - Poor. 181 out of 1259 reviews
2 - Poor 14%
Rating 1 - Terrible. 138 out of 1259 reviews
1 - Terrible 11%

3.7/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.2/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great- right beside the old casino
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rainbow room and dinner was perfectly executed m. Our server Barbara was very professional and pleasant
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a balcony room which there are not too many of but it's so nice to be able to sit out day and night to look at the falls. The room has all that we required and was very comfortable. This is our second stay here and it was very enjoyable.
Stayed 2 nights in Sep 2021

1/5 Terrible

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible I would not recommend it to anyone!!!
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing staff, quick and easy check in, check out was a bit longer, but it’s to be expected. Definitely booking again.
Stayed 1 night in Sep 2021