Vacations Close To New Castle Town Hall

The lobby is clean. The carpets in the halls are grungy and in need of some work. Our room was good but the bathroom floor was not mopped. The restaurant was out of multiple types of alcohol and food items that were on the menu.

Buena limpieza y buen servicio 👍

Perfect stay. Beautifully designed hotel, superb food at Pamela’s restaurant, above and beyond help from most of the staff - special mention to Kamal on evening reception who went out of his way to help us - and also to the staff member (unfortunately did not get his name) who managed to accommodate us with a last-minute table in the restaurant. The only (minor) complaint was the terrible attitude of the male staff member who checked us in - he was curt, dismissive and unfriendly to the point of actually being rude, clearly the wrong choice for a front desk/client facing role. Other than that minor irritation the stay was wonderful and we very much look forward to returning in future.

The Cliffhouse is a favorite landmark of mine in Manitou Springs, but it is currently under construction and this definitely is something to consider before booking there. The front desk was not helpful and did not know when their bar would open on a Sunday afternoon. I was advised at noon however it didn’t open until 2:00 pm and I had planned a lunch there with some local friends. We had to walk through the construction zone three times to keep checking to see if it had opened yet! Their restaurant does serve a nice breakfast and I would recommend including breakfast as part of your booking package if you book through Expedia.

Great service! Great staff. Great breakfast!!

Outstanding staff that was exceptionally accommodating. Nice clean property and rooms. Would certainly stay here again.