Vacations Close To Mill Park

The hotel and our room were clean and comfy. Noise was minimum unless kids walking in the hallway. It was a good stay at this hotel. Breakfast was ok, limited selection.

The staff were really kind and helpful. I would like to acknowledge that first. The rooms were big and clean. My mom and stepdad enjoyed the breakfast a lot. But outside the rooms, there were large bugs. I would encourage you to sweep up the dead bugs outside the rooms daily. The rooms also have a mildewy smell. However for the cost, this hotel is a decent option.

I arrived at 1555 to check in and was told my room wouldn’t be ready for another 30-45 minutes. I was incredibly disappointed. Also, no apology given, no explanation, just your room isn’t ready! If it was 1400 or something I’d understand, but to arrive right at check-in time and not be able to get your room is not good. Also, while we waited we decided to go to the restaurant. We sat about 8 minutes and no one came to take our orders nor introduce themselves. Severs and the hostess walked by several times. We decided to leave! It was such a bad experience and I will never return to the hotel nor their restaurant!

My wife, active duty Air Force who flew in from Germany days prior to our stay to celebrate our 1 year wedding anniversary with me, Marine Corps, Retired disabled veteran. My wife at 4am August 2nd been denied for hour to enter her room by staff. She was unable to reach me at the time. Staff made no attempts to contact me with an issue. Z checked us in to the hotel together on August 1st. We called mutiple times to front desk to repor the matter but our room phone was not working, and calls made by cell phone were answered with messages left each time but never received a single call back, we were ignored. This complaint will be sent to BBB and posted online. Very disappointed in the treatment we recieved by this hotel staff. This incident ruined our anniversary.