Lënie Vacations

We enjoyed our stay at Virgin Hotels Las Vegas overall. The free, convenient parking was a huge plus, the casino had a great atmosphere, room service was quick, and Lucia's was excellent. There were a few areas that could be improved. We checked in at the advertised 3:00 PM time, but our room wasn't ready for over an hour, and no apology or compensation was offered. Our room (11125) was comfortable, but the shower door was off track and difficult to open, and while the shower was enormous, only one small area was actually usable under the showerhead. The "Rocks" ice room on the 11th floor had a strong urine smell and several wet spots on the floor. The biggest disappointment was the adults-only pool. It was much smaller than expected, the water was like bathwater, and the view of the asphalt parking lot wasn't appealing. A child entered the 21+ pool wearing goggles and ready to play, yet staff never enforced the adults-only policy. If it's advertised as 21+, it should be enforced. To make matters worse, the bartender couldn't make frozen drinks because the blender wasn't working. We stayed about 10 minutes before leaving. Overall, we had a good stay and would consider returning, but we'd skip the pool next time. With better attention to guest service, maintenance, and the adults-only pool experience, this hotel would be even better.

Nice staff; decent breakfast buffet; for being in the Times Square are of NYC, I think it is a good value.