Vacations Close To Las Piramides

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.

Could improve showers in the rooms , water leaks in the bottom, need more towels , had to ask for wash towels. Food could be better in the restaurants, meats are over cooked. I believe that’s how they cook meat in DR. Very well done. Make sure you tell them not to overcook meats! Buffet was good . Sports bar need better drinks. All Staff are very nice and friendly. Other than that, I would certainly return.

This posting is for a 2 bedroom apartment. We did not receive a 2 bedroom apartment. I received a call before arriving to the hotel stating that 2 be sunrise suite was not available for these dates due to an “impasse” the hotel is experiencing. The hotel asked me to cancel the vacation, but instead I asked for a downgrade and that is what I received. I was given a one bedroom presidential suites. Upon arrived to the hotel I asked about the availability of the sunrise suites. It turns out the sunrise suites were available, but it was for “members only”. Therefore I was downgraded to give priority to members. The sunrise suites was available, however they prioritized filling the rooms with members. Even though we already had a reservation I was moved from the room we reserved. Additionally, I was told the area that we were staying was for members and members of guests only. We were given a blue bracelet. We did not get any vip or gold bracelet amenities which should have been given to us as a guest of the member. The nightclub was closed due to “covid” but there were member only parties that occurred every night which we were not allowed to attend. I have been to this hotel before and it was understandable as there were other parties I could go to with my bracket. However, during this stay I don’t think it was right for there to be a members only party when there are no other night life choices available. The hotel also tried to charge us $30 upon arrival for being early.

All staff was friendly and always willing to help