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Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property
Family-friendly hotel with a fitness center and a sauna

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Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Outdoor pool
Garden
Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes
Lobby sitting area
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Rainfall showerhead
Bidet
Minibar
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive 2-Bedroom Residence

Executive 2-Bedroom Residence | Living area | 40-inch Smart TV with cable channels, TV

Executive 2-Bedroom Residence

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washing machine
2 bedrooms
Blackout drapes/curtains
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Rainfall showerhead
Bidet
Minibar
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier 2-Bedroom Residence

Premier 2-Bedroom Residence | Living area | 40-inch Smart TV with cable channels, TV

Premier 2-Bedroom Residence

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washing machine
2 bedrooms
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000

What's nearby

  • Genting Skyway - 4 min drive - 1.9 miles
  • Genting Highlands Premium Outlets - 5 min drive - 2.2 miles
  • Chin Swee Cave Temple - 9 min drive - 3.6 miles
  • First World Plaza - 11 min drive - 4.5 miles
  • Genting SkyWorlds Theme Park - 12 min drive - 4.7 miles

Getting around

  • Kuala Lumpur Gombak Station - 29 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 59 min drive

Restaurants

  • ‪Kedai Makanan Lok Lok Corner 66 - ‬5 min drive
  • ‪Kedai Makanan Loong Kee - ‬3 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪Zul Corner - ‬1 min walk
  • ‪Nok Sokmo Genting Tom Yam Restaurant - ‬1 min walk

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

Family-friendly hotel near Genting Skyway
Located close to Genting Highlands Premium Outlets and Chin Swee Cave Temple, Swiss-Garden Hotel & Residences, Genting Highlands provides a terrace, a garden, and a playground. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at Garden Terrace, the on-site restaurant. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as an arcade/game room and laundry facilities.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), smoke-free premises, and a front-desk safe
  • Outdoor furniture, meeting rooms, and luggage storage
Room features
All 510 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Rainfall showers, bidets, and free toiletries
  • 40-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 62.64 for adults and MYR 32.40 for children
  • A restaurant

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 137.8 per night
Cribs (infant beds) are available for MYR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Crib (infant bed) fee: MYR 50.0 per night
  • Rollaway bed fee: MYR 137.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden Hotel & Residences, Genting Highlands Hotel
Hotel Swiss-Garden Hotel & Residences, Genting Highlands
Swiss-Garden Hotel
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Hotel Swiss-Garden Hotel & Residences Genting Highlands
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Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden Hotel
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Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss Garden Genting Highlands

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Swiss-Garden Hotel & Residences, Genting Highlands pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss-Garden Hotel & Residences, Genting Highlands?

Self parking is free at this property.

What time is check-in at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-out is at noon. Late check-out is available for MYR 150 (subject to availability).

Where is Swiss-Garden Hotel & Residences, Genting Highlands located?

This family-friendly Genting Highlands hotel is located in the entertainment district, within 3 mi (5 km) of Genting Skyway and Genting Highlands Premium Outlets. Chin Swee Cave Temple and SkyAvenue are also within 9 mi (15 km).

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Swiss-Garden Hotel & Residences, Genting Highlands Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 132 reviews
Rating 8 - Good. 49 out of 132 reviews
Rating 6 - Okay. 18 out of 132 reviews
Rating 4 - Poor. 19 out of 132 reviews
Rating 2 - Terrible. 15 out of 132 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harpreet

Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Apr 2025

10/10 Excellent

LengSan

Liked: Cleanliness, amenities, property conditions & facilities
Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there
Stayed 1 night in May 2025

10/10 Excellent

Cheang Sar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and staff are friendly, plenty of parking space
Stayed 2 nights in Dec 2024

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023

8/10 Good

CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent to good hotel for short trip

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5
Stayed 1 night in May 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023

8/10 Good

Abdul Rasyid

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023

10/10 Excellent

Rossan Bunanig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

10/10 Excellent

Tuck Chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023

8/10 Good

Jenny

Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Stayed 1 night in Nov 2022

10/10 Excellent

Khairil

Liked: Cleanliness, amenities, property conditions & facilities
Environment is friendly Need improve on staff communication during serve
Stayed 1 night in Oct 2022

4/10 Poor

MD SHAHRIL BIN MD

Disliked: Cleanliness, staff & service
Parking area confusing.
Stayed 2 nights in Jun 2023

4/10 Poor

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Stayed 1 night in Dec 2022

6/10 Okay

Chan

Disliked: Staff & service, amenities
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Stayed 2 nights in Dec 2023

2/10 Terrible

TEE

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.
Stayed 1 night in Sep 2024

2/10 Terrible

Rahamat

Disliked: Cleanliness, staff & service, room comfort
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Stayed 3 nights in Jan 2024

10/10 Excellent

Wan Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Winnie

Stayed 1 night in Dec 2024

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.
Stayed 2 nights in Dec 2024

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax
Stayed 2 nights in Dec 2024

10/10 Excellent

xuwen

Stayed 2 nights in Dec 2024

6/10 Okay

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiss Garden Genting never paid house rentals.

Swiss Garden Genting forgot to house rental.
Stayed 1 night in Nov 2024

8/10 Good

Yungming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

short family getaway

Value for money but the swimming pool does not provide pool towel. staff also not so helpful
Stayed 1 night in Sep 2024