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Swiss-Garden Hotel & Residences, Genting Highlands

Property class: 3.5

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Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

A modern kitchen with a central island, large windows, and a high ceiling with exposed beams. - Swiss-Garden Hotel & Residences, Genting Highlands (Genting Highlands)
A spacious outdoor lounge area with modern furniture and a view of a pool. - Swiss-Garden Hotel & Residences, Genting Highlands (Genting Highlands)
A spacious lobby with a reception desk, seating area, and a modern ceiling design. - Swiss-Garden Hotel & Residences, Genting Highlands (Genting Highlands)
A modern outdoor area with a curved wooden deck, red seating, and a small water feature. - Swiss-Garden Hotel & Residences, Genting Highlands (Genting Highlands)
A modern gym with cardio machines, weightlifting equipment, and large windows offering a city view. - Swiss-Garden Hotel & Residences, Genting Highlands (Genting Highlands)
Located close to Genting Highlands Premium Outlets and Genting Skyway, Swiss-Garden Hotel & Residences, Genting Highlands provides a terrace, a garden, and a playground. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at Garden Terrace, the on-site restaurant. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with an arcade/game room and laundry facilities.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a wall-mounted mirror.

Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive 2-Bedroom Residence

A modern living room with a sofa, a dining table, and a TV.

Executive 2-Bedroom Residence

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier 2-Bedroom Residence

A modern living room with a sofa, armchair, and coffee table. A TV is mounted on the wall, and there is a wooden floor.

Premier 2-Bedroom Residence

7.6 out of 10
Good
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 King Bed

A modern hotel room with a large bed, bedside tables, a desk, a chair, a potted plant, and a wardrobe.

Deluxe Double Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a nightstand, and a window with a view of the outdoors.

Deluxe Double Room, 1 Queen Bed

  • Hill view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Genting Highlands, Swiss-Garden Hotel & Residences, Genting Highlands is in the entertainment district. Genting Highlands Premium Outlets and First World Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Genting SkyWorlds Theme Park and Skytropolis Indoor Theme Park. Traveling with kids? Don't miss Snow World and World of Phalanopsis Orchid Farm. Visit our Genting Highlands travel guide
Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000

What's nearby

  • Happy Bee Farm & Insect World
    9 min walk - 0.5 miles
  • Genting Skyway
    5 min drive - 2.4 miles
  • Genting Highlands Premium Outlets
    5 min drive - 2.4 miles
  • Genting SkyWorlds Theme Park
    14 min drive - 6.1 miles
  • First World Plaza
    14 min drive - 6.1 miles

Getting around

  • Kuala Lumpur Taman Wahyu Komuter Station
    29 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah)
    61 min drive

Restaurants

  • Nani Nasi Kukus & Masakan Panas
    4 min walk
  • Restoran Al-Esfan, Genting Highland
    1 min walk
  • ZUS Coffee
    7 min walk
  • Zul Corner
    2 min walk
  • Restoran Makanan Enak
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free covered, secured self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 62.64 for adults and MYR 32.40 for children
  • A restaurant

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • No elevator

More

  • 42 floors
  • Banquet hall
  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Parking is included for 1 vehicle per reservation. A parking fee of MYR 16 per day (flat rate) or MYR 1 per hour applies for each additional vehicle.

Optional extras

  • Fee for buffet breakfast: approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Swiss-Garden Hotel & Residences, Genting Highlands pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-out is at noon. Late check-out is available for MYR 150 (subject to availability).

Where is Swiss-Garden Hotel & Residences, Genting Highlands located?

This family-friendly Genting Highlands hotel is located in the entertainment district, within 3 mi (5 km) of Genting Skyway and Genting Highlands Premium Outlets. Chin Swee Cave Temple and Genting SkyWorlds Theme Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swiss-Garden Hotel & Residences, Genting Highlands Reviews

7.2

Good

7.6

Cleanliness

7.2

Location

7.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 34 out of 155 reviews
Rating 8 - Good. 63 out of 155 reviews
Rating 6 - Okay. 23 out of 155 reviews
Rating 4 - Poor. 19 out of 155 reviews
Rating 2 - Terrible. 16 out of 155 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant stay. Location wise is good as many amenities nearby.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Parking friendly. Nice views and good facilities around the area.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good free parking, average food for breakfast but no bar. How can a hotel branded Swiss~Garden operate without a bar. One can drive up to the Genting complex quite easily.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant 3D2N stay at Swiss-Garden Hotel & Residences. One of the highlights was being allowed to check in early (subject to availability during the day) which we really appreciated. Breakfast offered a good variety of choices, and the staff were friendly, willing to refill food, and housekeeping did a good job making up the room and offer more drinking water. However, there are several areas that could be improved. First, the parking instructions were unclear, and as first-time guests we had to ask the security guard where to park. Second, the swimming pool and gym were not in the main building, so we had to take two or three different lifts to reach the facilities on levels 41 and 42, which was inconvenient. The pool area also needs improvement. Out of the 8 lockers in male changing room, 4 were not working and 4 occupied and bad smell, leaving us no secure storage for phones and valuables. In addition, some areas around the pool were very dark at night with insufficient lighting, which could be a safety risk. The toilets were also some distance from the pool. Lastly, the breakfast area needed more active table cleaning, especially during long weekends. When we arrived, many tables still had used plates and leftovers, making it hard to find a clean table. Overall, the stay had its positives, especially with the friendly staff and breakfast variety, but clearer parking directions, more convenient access to facilities, better pool safety, and improved breakfa
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and staff are friendly, plenty of parking space
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for Family Rooms

Stayed here with my family. Had a pleasant stay for 2 nights. Weather was just nice, room and hotel clean, friendly staffs.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent to good hotel for short trip

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment hotel stay in Genting.

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay for the price you’re paying
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Clean and Easy Parking.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the stay
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious. Location was good too.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Overall enjoyable stay
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Staff & service

short family getaway

Value for money but the swimming pool does not provide pool towel. staff also not so helpful
Stayed 1 night in Sep 2024