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The Palace Hotel Kota Kinabalu

4.0 star property
A peaceful retreat in the heart of Kota Kinabalu offers a refreshing pool experience and delicious dining options at Tangerine Restaurant

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Photo gallery for The Palace Hotel Kota Kinabalu

Spa reception - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
Lobby lounge - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
Front of property - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
Outdoor pool, sun loungers - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
Spa - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
The Palace Hotel stands in downtown Kota Kinabalu, offering a garden setting and convenient poolside bar. Travelers appreciate the relaxation options at the sauna and steam room, along with practical amenities like dry cleaning and laundry services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Standard Room(No Window)

1 bedroom, minibar, in-room safe, desk

Standard Room(No Window)

  • Sleeps 2

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, desk

Palace Suite

  • Sleeps 2

View all photos for Palace Suite

Palace Suite | 1 bedroom, minibar, in-room safe, desk

Palace Suite

  • Garden view
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Kota Kinabalu, a neighborhood in Kota Kinabalu, The Palace Hotel Kota Kinabalu is near the airport. Atkinson Clock Tower and Koisaan Cultural Village are local landmarks, and the area's natural beauty can be seen at Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre. Downbelow Adventure Centre and Aquascape Center are also worth visiting. Visit our Kota Kinabalu travel guide
Map
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah, 88100

What's nearby

  • Delicious seafood with affordable pricetag.
    Kompleks Asia City
    5 min walk - 0.3 miles
  • This was taken after a quick walk from the Philippine market 6km away around 7am. #kotakinabalu #sunrise #waterfront #imagoKK #KK #Sabah
    Imago Shopping Mall
    8 min walk - 0.5 miles
  • Kota Kinabalu Waterfront showing general coastal views, boating and a sunset
    Kota Kinabalu Esplanade
    9 min walk - 0.5 miles
  • Centre Point
    8 min walk - 0.5 miles
  • Kota Kinabalu Central Market
    16 min walk - 0.9 miles

Getting around

  • Tanjung Aru Station
    5 min drive
  • Kota Kinabalu Intl. Airport (BKI)
    16 min drive

Restaurants

  • McDonald's
    3 min walk
  • Nasi Ayam Singapore
    3 min walk
  • Singapore Chicken Rice
    3 min walk
  • Urban Kitchen
    5 min walk
  • KFC
    4 min walk

About this property

The Palace Hotel Kota Kinabalu

Upscale hotel near Imago Shopping Mall
Consider a stay at The Palace Hotel Kota Kinabalu and take advantage of a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Tangerine Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking, plus extended parking (surcharge)
  • Buffet breakfast (surcharge), tour/ticket assistance, and a TV in the lobby
  • A front-desk safe, concierge services, and barbecue grills
Room features
All 150 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • 2 bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with satellite channels
  • Separate dining areas, refrigerators, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Extended parking on site (MYR 40 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MYR 40 for adults and MYR 20 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tangerine Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 150
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 13 2026 to May 9 2026 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities
  • Sauna
The property will be renovating from March 13 2026 to April 9 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Fitness facilities
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 40 for adults and MYR 20 for children
  • Extended parking fee: MYR 40 per night
  • Early check-in fee: MYR 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

Palace Hotel Kota Kinabalu
Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
The Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel
The Palace Hotel Kota Kinabalu Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does The Palace Hotel Kota Kinabalu have a pool?

Yes, this property has an outdoor pool and a children's pool. One of the pools will be unavailable from March 13 2026 to May 9 2026 (dates subject to change). The property will be renovating one of the pools from March 13 2026 to April 9 2026 (completion date subject to change).

Is The Palace Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Palace Hotel Kota Kinabalu?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MYR 150 (subject to availability).

What time is check-out at The Palace Hotel Kota Kinabalu?

Check-out is at noon.

Where is The Palace Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is within 1 mi (2 km) of All Saint's Cathedral and Imago Shopping Mall. Kompleks Karamunsing and Kompleks Asia City are also within 10 minutes.

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Reviews

The Palace Hotel Kota Kinabalu Reviews

7.8

Good

7.8

Cleanliness

6.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 93 out of 333 reviews
Rating 8 - Good. 140 out of 333 reviews
Rating 6 - Okay. 72 out of 333 reviews
Rating 4 - Poor. 24 out of 333 reviews
Rating 2 - Terrible. 4 out of 333 reviews

Reviews

Verified

10/10 Excellent

Wouter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Kota Kinabalu

Great place to stay with nice pool and good breakfast. Bell sound of the elevator in the hall close to our room was the only thing up for improvement.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice. We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Marga indraswari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, Thank you
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Farzad

Liked: Cleanliness, amenities, property conditions & facilities
Room is very noisy Everything else was great Amazing breakfast and amazing staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Muhamad Firdaus bin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Madeleine

Liked: Cleanliness, property conditions & facilities, room comfort
Trots att vi kom 14:30, alltså 30 min efter incheckningen så var vårat rum inte färdigt. Rummet var stort och sängen skön. Netflix på tvn är ett stort plus. Gymmet var också okej. Saknade dock av. Löpbandet var dock inte plant. Poolen var avstängd Annars ett fint hotell Okej frukost
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Hotel bastante nuevo, no muy lejos del centro. Personal muy agradable. Zumo del desayuno muy aguado. Bonita piscina.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Chun Wai

Liked: Cleanliness, staff & service, property conditions & facilities
如果保留接駁巴士更加方便
Stayed 4 nights in May 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast is not enough for us... and didn't have much choice...
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant.

Favourite hotel while in KK. Spacious room, variety choices of breakfast, friendly hotel staffs..
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
水はけが少し悪いです…
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities
OK except the breakfast spread was limited
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Robert Duncan

This hotel is for Chinese tourists. 99 percents of the guest were Chinese. The breakfast buffet was good and the gym is decent.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Yueh Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

物超所值

這是第二次入住 飯店鬧中取靜 乾淨舒適 泳池棒 因房型有含早餐但提早退房需凌晨趕飛機還是有備餐盒給我們 粉貼心
Stayed 1 night in Jan 2020
Verified

8/10 Good

Niran

Liked: Staff & service
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Very Convenient location but old hotel.
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

KINAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박장소에 개의치않는 여행 동행자가 우겨서 예약을 하긴 했지만 진짜 최악의 방 일단 제가 숙박한 방은 지하였는데 에어컨을 완전 추울 정도로 틀지 않으면 냄새 때문에 잠을 잘 수가 없었구요. 공사를 하는지 아침에는 소음때문에 자동 기상했어요 방에서는 와이파이 터지지도 않고 심지어 캐리어 쌀때 큰 바퀴벌레가 나왔는데 늦게 여자직원 두명이 빗자루와 쓰레받이 들고 와서 제 가방과 짐 발로 차면서 웃으면서 잡은 후에 미안하다는 말도 없이 나갔습니다. 체크아웃하는 날 캐리어와 백팩을 맡겼는데 직원 실수로 바닥에 내동댕이... 아무도 떨어진 가방을 줍거나 캐리어를 세울 생각을 안해서 제가 화가 나서 쳐다보니 역시 미안하다는 말도 없이 괜찮다고 하더군요 뭐가 괜찮다는건지.... 코타키나발루에 호텔은 저렴하니 첫날 늦게 도착하셔도 괜찮은 호텔로 가세요 ㅜㅜ
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Christmas decorations
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Dmaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店比较舊,保養得好價格平,但設施齊全,员工服务挺好。 自助餐選擇种類好多,食品質数OK, 以此價格实际上有点超值,合适—家大细去玩。
Stayed 4 nights in Nov 2019