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The Palace Hotel Kota Kinabalu

Property class: 4

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Photo gallery for The Palace Hotel Kota Kinabalu

A spacious lobby with a reception desk, a grand piano, and a large chandelier. - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
A hotel with a pool, multiple floors, and outdoor seating. - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
A spacious restaurant with high ceilings, modern lighting, and a large painting on the wall. - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
A modern hotel room with dark wood paneling, a glass coffee table, a leather armchair, a small side table with a lamp, and a view of the outdoors through sheer curtains. - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
A spacious living area with a grand piano, leather sofas, and a chandelier. - The Palace Hotel Kota Kinabalu (Kota Kinabalu)
Imago Shopping Mall is located near The Palace Hotel Kota Kinabalu, which provides a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Tangerine Restaurant, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Room

A hotel room with a large bed, a desk, and a TV on the wall.

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Palace Suite

A modern hotel room with a large bed, bedside tables, a vanity with a mirror, and a walk-in closet.

Palace Suite

  • Garden view
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Kota Kinabalu, a neighborhood in Kota Kinabalu, The Palace Hotel Kota Kinabalu is near the airport. Atkinson Clock Tower and Koisaan Cultural Village are local landmarks, and the area's natural beauty can be seen at Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre. Downbelow Adventure Centre and Aquascape Center are also worth visiting. Visit our Kota Kinabalu travel guide
Map
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah, 88100

What's nearby

  • A table with various dishes including shrimp, soup, and a lobster.
    Kompleks Asia City
    5 min walk - 0.3 miles
  • A river with boats, a bridge, and flags of Malaysia and the USA.
    Imago Shopping Mall
    9 min walk - 0.5 miles
  • A crowded riverside dining area with tables and chairs, string lights, and flags.
    Kota Kinabalu Esplanade
    11 min walk - 0.6 miles
  • Centre Point
    8 min walk - 0.5 miles
  • Gaya Street Sunday Market
    18 min walk - 1.0 mile

Getting around

  • Tanjung Aru Station
    5 min drive
  • Kota Kinabalu Intl. Airport (BKI)
    16 min drive

Restaurants

  • McDonald's
    3 min walk
  • KFC
    4 min walk
  • Signalhill Coffee
    4 min walk
  • Simple Bytes
    4 min walk
  • Burger King
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Extended parking on site (MYR 40 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MYR 40 for adults and MYR 20 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tangerine Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 150
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 40 for adults and MYR 20 for children
  • Extended parking fee: MYR 40 per night
  • Early check-in fee: MYR 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Frequently asked questions

Does The Palace Hotel Kota Kinabalu have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Palace Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Palace Hotel Kota Kinabalu?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MYR 150 (subject to availability).

What time is check-out at The Palace Hotel Kota Kinabalu?

Check-out is at noon.

Where is The Palace Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is within 1 mi (2 km) of All Saint's Cathedral and Imago Shopping Mall. Kompleks Karamunsing and Kompleks Asia City are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Palace Hotel Kota Kinabalu Reviews

7.8

Good

7.8

Cleanliness

6.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 94 out of 335 reviews
Rating 8 - Good. 141 out of 335 reviews
Rating 6 - Okay. 72 out of 335 reviews
Rating 4 - Poor. 24 out of 335 reviews
Rating 2 - Terrible. 4 out of 335 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, Thank you
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Kota Kinabalu

Great place to stay with nice pool and good breakfast. Bell sound of the elevator in the hall close to our room was the only thing up for improvement.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice. We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Room is very noisy Everything else was great Amazing breakfast and amazing staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Stayed 4 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
예약 당시에는 수영장, GYM 사용 가능 이라고 하였으나 막상 입실 후에는 수리 중 이었습니다.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Trots att vi kom 14:30, alltså 30 min efter incheckningen så var vårat rum inte färdigt. Rummet var stort och sängen skön. Netflix på tvn är ett stort plus. Gymmet var också okej. Saknade dock av. Löpbandet var dock inte plant. Poolen var avstängd Annars ett fint hotell Okej frukost
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Hotel bastante nuevo, no muy lejos del centro. Personal muy agradable. Zumo del desayuno muy aguado. Bonita piscina.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
如果保留接駁巴士更加方便
Stayed 4 nights in May 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast is not enough for us... and didn't have much choice...
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant.

Favourite hotel while in KK. Spacious room, variety choices of breakfast, friendly hotel staffs..
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
水はけが少し悪いです…
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Property conditions & facilities
OK except the breakfast spread was limited
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

This hotel is for Chinese tourists. 99 percents of the guest were Chinese. The breakfast buffet was good and the gym is decent.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

物超所值

這是第二次入住 飯店鬧中取靜 乾淨舒適 泳池棒 因房型有含早餐但提早退房需凌晨趕飛機還是有備餐盒給我們 粉貼心
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Staff & service
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Very Convenient location but old hotel.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박장소에 개의치않는 여행 동행자가 우겨서 예약을 하긴 했지만 진짜 최악의 방 일단 제가 숙박한 방은 지하였는데 에어컨을 완전 추울 정도로 틀지 않으면 냄새 때문에 잠을 잘 수가 없었구요. 공사를 하는지 아침에는 소음때문에 자동 기상했어요 방에서는 와이파이 터지지도 않고 심지어 캐리어 쌀때 큰 바퀴벌레가 나왔는데 늦게 여자직원 두명이 빗자루와 쓰레받이 들고 와서 제 가방과 짐 발로 차면서 웃으면서 잡은 후에 미안하다는 말도 없이 나갔습니다. 체크아웃하는 날 캐리어와 백팩을 맡겼는데 직원 실수로 바닥에 내동댕이... 아무도 떨어진 가방을 줍거나 캐리어를 세울 생각을 안해서 제가 화가 나서 쳐다보니 역시 미안하다는 말도 없이 괜찮다고 하더군요 뭐가 괜찮다는건지.... 코타키나발루에 호텔은 저렴하니 첫날 늦게 도착하셔도 괜찮은 호텔로 가세요 ㅜㅜ
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Christmas decorations
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.
Stayed 1 night in Dec 2019