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The Pacific Sutera Hotel

5.0 star property
Travelers enjoy land and water adventures at this resort near Imago Shopping Mall, with poolside relaxation awaiting after a round on the 27-hole golf course

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Photo gallery for The Pacific Sutera Hotel

Private beach, white sand, beach umbrellas, beach towels - The Pacific Sutera Hotel (Kota Kinabalu)
Property video
Deluxe Sea View King | Memory foam beds, minibar, in-room safe, desk - The Pacific Sutera Hotel (Kota Kinabalu)
Exterior - The Pacific Sutera Hotel (Kota Kinabalu)
Outdoor dining - The Pacific Sutera Hotel (Kota Kinabalu)
The Pacific Sutera Hotel blends adventure and relaxation. Guests enjoy a 27-hole golf course, marina, racquetball, and volleyball. Body Senses By Mandara offers massages and manicures for recovery. The property features in-room WiFi, a poolside bar, and an on-site grocery store.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2

View all photos for Deluxe King

Memory foam beds, minibar, in-room safe, desk

Deluxe King

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory foam beds, minibar, in-room safe, desk

Pacific Junior Suite

  • Golf view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | Memory foam beds, minibar, in-room safe, desk

Pacific Executive Suite

  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin

Deluxe Twin | Memory foam beds, minibar, in-room safe, desk

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room | Memory foam beds, minibar, in-room safe, desk

Family Room

  • Golf view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2

View all photos for Premium King Room

Memory foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Premium Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2

View all photos for Executive Suite

Memory foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2

View all photos for Premium King

Memory foam beds, minibar, in-room safe, desk

Premium King

  • Golf view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View

Deluxe Sea View | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin

Memory foam beds, minibar, in-room safe, desk

Premium Twin

  • Golf view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Sea View Twin

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Premium Sea View Twin

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2

View all photos for Premium Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2

View all photos for Premium Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

  • Sleeps 2

About the neighborhood

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Traveling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property. Visit our Kota Kinabalu travel guide
View more Resorts in Kota Kinabalu
Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Imago Shopping Mall
    Imago Shopping Mall
    16 min walk - 0.9 miles
  • Sutera Harbour
    5 min walk - 0.3 miles
  • Gleneagles Hospital
    13 min walk - 0.7 miles
  • Sabah State Mosque
    17 min walk - 0.9 miles
  • Centre Point
    4 min drive - 1.8 miles

Getting around

  • Tanjung Aru Station
    3 min drive
  • Kota Kinabalu Intl. Airport (BKI)
    12 min drive

Restaurants

  • Grace Point (Food Court)
    13 min walk
  • Grill Fish
    13 min walk
  • Sutera Harbour Resort
    2 min walk
  • Al Fresco
    10 min walk
  • Restoran Grill Fish
    7 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides a golf course, a marina, and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to a facial, a manicure/pedicure, or a massage at Body Senses By Mandara, the onsite spa. Fitness classes and yoga classes are offered at the gym; other things to do include racquetball/squash and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and 3 indoor tennis courts
  • Supervised childcare (surcharge), beach towels, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 500 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LCD TVs with premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Similar properties

Outdoor pool, sun loungers
The Magellan Sutera Resort
Downtown Kota Kinabalu
  • On private beach
  • Pool
  • Hot tub
  • Spa
8.4 out of 10, Very Good, 1,000 reviews
The Magellan Sutera Resort
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from noon–6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Check-out is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk/promenade and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque, and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Pacific Sutera Hotel Reviews

8.4

Very Good

8.4

Cleanliness

8.4

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 441 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025
Verified

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025
Verified

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are so kind.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Wan Masjaina

Liked: Property conditions & facilities
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Stayed 5 nights in May 2025
Verified

8/10 Good

francois-xavier le

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
Stayed 5 nights in Aug 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First choice in KK

Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Sieds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024
Verified

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Bad customer service. No proper restaurants.
Stayed 2 nights in May 2025
Verified

8/10 Good

Verified traveler

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place Very nice lication
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Man Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

DONGHOON

Liked: Cleanliness, staff & service, property conditions & facilities
very good place
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023