See all properties

The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
Exterior
Dining
Reception
Memory foam beds, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Parking included
  • Spa

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Pacific Junior Suite

View from room

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hair dryer
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Deluxe Sea View | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | Memory foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hair dryer
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King

Memory foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin | Memory foam beds, minibar, in-room safe, desk

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King

Memory foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin

Deluxe Twin | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Deep soaking bathtub
Hair dryer
Bathrobes
Rainfall showerhead
Separate bathtub and shower
  • 32.61 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | Memory foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hair dryer
Bathrobes
Separate bathtub and shower
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bathtub and shower
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Living area | LCD TV

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Premium Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Interior

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Living area | LCD TV

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

Memory foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, sun loungers

The Magellan Sutera Resort

  • On private beach
  • Pool
  • Hot Tub
  • Spa
8.4 out of 10, Very Good, 1,001 reviews
The Magellan Sutera Resort

About the neighborhood

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 3 min walk - 0.2 miles
  • Imago Shopping Mall - 14 min walk - 0.8 miles
  • Centre Point - 4 min drive - 1.8 miles
  • Gaya Street Sunday Market - 5 min drive - 2.5 miles
  • Jesselton Point Ferry Terminal - 5 min drive - 2.9 miles

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides a golf course, a marina, and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to a facial, a manicure/pedicure, or a massage at Body Senses By Mandara, the onsite spa. Fitness classes and yoga classes are offered at the gym; other things to do include racquetball/squash and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and 3 indoor tennis courts
  • Supervised childcare (surcharge), beach towels, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 500 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LCD TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from noon–6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Check-out is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk/promenade and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque, and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 121 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025

2/10

Bad customer service. No proper restaurants.
Stayed 2 nights in May 2025

2/10

No proper restaurants. Bad customer service
Stayed 2 nights in May 2025

6/10

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
Stayed 3 nights in May 2025

10/10

Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10

A resort for relaxing and chill…
Stayed 1 night in Mar 2024

10/10

Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023

10/10

very good place
Stayed 4 nights in Jun 2023

10/10

All staffs are so kind.
Stayed 2 nights in Aug 2024

8/10

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
Stayed 5 nights in Aug 2024

10/10

Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023

10/10

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023

8/10

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023

10/10

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

8/10

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Stayed 3 nights in Nov 2023

8/10

the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022

8/10

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

8/10

All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

4/10

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024

6/10

hope for more clean
Stayed 4 nights in Jul 2023

8/10

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

8/10

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Stayed 1 night in May 2024

10/10

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.
Stayed 4 nights in Jun 2023

2/10

Too old, need renovation
Stayed 2 nights in Sep 2023

2/10

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.
Stayed 1 night in Jun 2024