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Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property
Guesthouse in Ranau with an outdoor pool and a restaurant

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Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Hot springs
Palm Villa | View from room
Palm Villa | Iron/ironing board, bed sheets
Outdoor pool
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning
  • Restaurant

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Palm Villa

Palm Villa | Iron/ironing board, bed sheets

Palm Villa

Highlights

Air conditioning
Flat-screen TV
3 bedrooms
Ceiling fan
Hair dryer
Bathrobes
Rainfall showerhead
3 bathrooms
  • 193 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for River Lodge

River Lodge | Garden view

River Lodge

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Hair dryer
Bathrobes
Rainfall showerhead
2 bathrooms
  • 151 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Kelicap Twin Share

Kelicap Twin Share | View from room

Kelicap Twin Share

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Hair dryer
Bidet
Electric kettle
Living room
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Serindit Hostel with 1 Bunk Bed

Iron/ironing board, bed sheets

Serindit Hostel with 1 Bunk Bed

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Living room
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Seraya Suite

Seraya Suite | Iron/ironing board, bed sheets

Seraya Suite

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Bathrobes
Hair dryer
Bidet
Rainfall showerhead
Living room
  • 78 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Lodge

Jungle Lodge | Garden view

Jungle Lodge

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Bathrobes
Hair dryer
Bidet
Rainfall showerhead
  • 134 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Serindit Hostel with 2 Bunk Beds

Serindit Hostel with 2 Bunk Beds | Iron/ironing board, bed sheets

Serindit Hostel with 2 Bunk Beds

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Living room
Daily housekeeping
  • 19 sq m
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for Kelicap Twin Share

Iron/ironing board, bed sheets

Kelicap Twin Share

  • Sleeps 2
  • 2 Twin Beds

View all photos for Serindit Hostel Room with One Bunk Bed

Lobby

Serindit Hostel Room with One Bunk Bed

  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for River Lodge

Iron/ironing board, bed sheets

River Lodge

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Palm Villa

Iron/ironing board, bed sheets

Palm Villa

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Jungle Lodge

Iron/ironing board, bed sheets

Jungle Lodge

  • Sleeps 2
  • 1 Double Bed

View all photos for Serindit Hostel Room with Two Bunk Beds

Iron/ironing board, bed sheets

Serindit Hostel Room with Two Bunk Beds

  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for Seraya Suite

Iron/ironing board, bed sheets

Seraya Suite

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Poring Hot Spring, Ranau, Sabah, 89300

What's nearby

  • Poring Hot Spring - 2 min walk - 0.1 miles
  • Sosodikon Hill Kundasang - 37 min drive - 19.3 miles
  • Mount Kinabalu Park Entrance - 40 min drive - 23.6 miles
  • Desa Cattle Dairy Farm - 42 min drive - 21.2 miles
  • Mount Kinabalu Golf Club - 44 min drive - 22.7 miles

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 167 min drive

Restaurants

  • ‪Rainforest Restaurant - ‬11 min walk
  • ‪Lohan Rock Cafe - ‬13 min drive
  • ‪Warung Pak Din - ‬10 min drive
  • ‪Kedai Kak Nora, Lohan - ‬10 min drive
  • ‪Sungai Lohan Cafe - ‬11 min drive

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Guesthouse in the mountains
Take advantage of a garden, a bar, and a restaurant at Sutera Sanctuary Lodges at Poring Hot Springs.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Hot springs on site, smoke-free premises, and a gift shop
Room features
All guestrooms at Sutera Sanctuary Lodges at Poring Hot Springs include comforts such as air conditioning.
Other conveniences in all rooms include:
  • 20-inch flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Malay

Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rainforest Restaurant

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Living room
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Hot springs

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 4 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hot Poring
Hot Spring Poring
Poring Hot
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Poring Hot Spring House Ranau
Poring Hot Spring Ranau
Poring Spring
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

Does Sutera Sanctuary Lodges at Poring Hot Springs have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sutera Sanctuary Lodges at Poring Hot Springs pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutera Sanctuary Lodges at Poring Hot Springs?

This guest house doesn't offer parking.

What time is check-in at Sutera Sanctuary Lodges at Poring Hot Springs?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Sutera Sanctuary Lodges at Poring Hot Springs?

Check-out is at noon.

Where is Sutera Sanctuary Lodges at Poring Hot Springs located?

Situated in the mountains, this guesthouse is within a 15-minute walk of Poring Hot Spring and Viviane Rafflesia Garden. Kokob Rafflesia Conservation Garden is 10.5 mi (16.8 km) away.

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Sutera Sanctuary Lodges at Poring Hot Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 61 reviews
Rating 8 - Good. 12 out of 61 reviews
Rating 6 - Okay. 8 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 2 out of 61 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Stayed 1 night in May 2024

6/10

Stayed 1 night in Mar 2025

8/10

静かな環境で温泉もすぐ近くにあり便利でした。部屋に蚊や小さな虫がたくさん入っていましたが、山の中なので、ある程度はやむを得ないと思います。
Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 3 nights in Aug 2024

10/10

Stayed 1 night in Oct 2022

6/10

Stayed 1 night in Apr 2022

10/10

실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다
Stayed 2 nights in Feb 2020

10/10

Stayed 2 nights in Jan 2020

10/10

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

8/10

Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.
Stayed 2 nights in Dec 2019

8/10

Stayed 1 night in Nov 2019

10/10

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

10/10

很令人喜歡的酒店，員工非常友好，update 了房間(河流小屋), 令我不用搬來搬去，因同一個apps book 吾到同一型號，評價說早餐不是那麼好，太多昆虫，效外怎會無？但可接受，味道亦不差，有6款選擇！15馬幣温泉，3馬幣泳池，總括去蘭腦再去會遊閒幾天！
Stayed 1 night in Oct 2019

6/10

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10

Stayed 1 night in Jun 2019

10/10

The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

8/10

Stayed 1 night in Mar 2019

10/10

Stayed 1 night in Mar 2019

10/10

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10

Stayed 1 night in Dec 2018

10/10

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018