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Ritz Residence - A Member of The Luxury Hotel Group

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A spacious bedroom with a large bed, a sitting area, and a view of the outdoors through large windows. - Ritz Residence - A Member of The Luxury Hotel Group (Kota Kinabalu)
A modern bathroom with a large bathtub, a unique sink, and a large window offering a city view. - Ritz Residence - A Member of The Luxury Hotel Group (Kota Kinabalu)
A hallway with a wooden door, a mirror, and a chandelier. - Ritz Residence - A Member of The Luxury Hotel Group (Kota Kinabalu)
A modern bathroom with a large mirror, a bathtub, and a view of a parking lot through a glass door. - Ritz Residence - A Member of The Luxury Hotel Group (Kota Kinabalu)
A balcony with a glass railing overlooking a road and greenery. - Ritz Residence - A Member of The Luxury Hotel Group (Kota Kinabalu)
Luxury
4.5 star property
9.8

Exceptional

Waterfront sanctuary with dual pools

Perched above the vibrant Imago mall, this luxury retreat features outdoor pools and a full-service spa. Pillowtop beds with Egyptian cotton sheets welcome you after exploring nearby waterfront attractions. Complimentary soft drinks and streaming services complement exceptional staff service.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Double Room

A hotel room with a large bed, a desk, a chair, a mirror, and a chandelier.

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Double Room

A modern bathroom with a large bathtub, a glass-enclosed shower, and a white sink.

Panoramic Double Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

A modern hotel room with a bed, a desk with a chair, a vanity with a mirror, and a chandelier.

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

A spacious bedroom with a large bed, a glass table with a vase of flowers, and a chandelier.

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a chandelier, a flat-screen TV, and an air conditioning unit.

Deluxe Double Room

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room

A hotel room with a large bed, a desk with a mirror, and a view of the city through the window.

Luxury Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a desk with a computer, and a large window with a view of the city.

Family Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Twin Room

A hotel room with two beds, a chandelier, a mirror, and a small table with a water bottle.

Twin Room

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Room

A hotel room with two beds, a chandelier, and a large mirror.

Family Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Panoramic Room

A hotel room with a bed, a chandelier, a wardrobe, and a mirror.

Panoramic Room

  • Golf view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

A bedroom with a large window, a bed, a chair, and a chandelier.

Superior Room

  • Golf view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Kota Kinabalu neighborhood, Ritz Residence - A Member of The Luxury Hotel Group is connected to a shopping center. The area's natural beauty can be seen at Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre, while Sabah State Museum and Sabah Art Gallery are cultural highlights. Downbelow Adventure Centre and Aquascape Center are also worth visiting. Visit our Kota Kinabalu travel guide
Map
Level 7, The Loft B, Imago Shopping Mall, Lift Entrance at Loft B Lobby, Kota Kinabalu, Sabah, 88000

What's nearby

  • A coastal cityscape with a sunset over the sea, featuring dense urban buildings and a clear sky.
    Imago Shopping Mall
    1 min walk - 0.1 miles
  • A crowded riverside dining area with tables and chairs, string lights, and flags.
    Kota Kinabalu Esplanade
    5 min walk - 0.3 miles
  • Gleneagles Hospital
    5 min walk - 0.3 miles
  • Centre Point
    13 min walk - 0.7 miles
  • Sutera Harbour
    19 min walk - 1.0 mile

Getting around

  • Tanjung Aru Station
    9 min drive
  • Kota Kinabalu Intl. Airport (BKI)
    18 min drive

Restaurants

  • ChaTraMue
    1 min walk
  • 多利 Dolly Dim Sum
    1 min walk
  • Dojo Nanyang Kopi House
    2 min walk
  • Seoul Garden
    2 min walk
  • Army Navy Burger + Burrito
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site

Food and drink

  • 20 coffee shops/cafes
  • 20 restaurants
  • 3 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Burger King
  • KFC
  • Pizza Hut
  • Secret Recipe
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour pool access
  • Designer stores
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping mall
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room washer/dryer
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 3 floors
  • Built in 2025
  • Lifeguards
  • Renovated entire property - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Microwave on request
  • Mini-fridge
  • Oven
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: MYR 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number Yes

We should mention

This property does not have elevators
24-hour pool access

Frequently asked questions

Does Ritz Residence - A Member of The Luxury Hotel Group have a pool?

Yes, this property has 2 outdoor pools. Pool access is available 24 hours a day.

Is Ritz Residence - A Member of The Luxury Hotel Group pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Ritz Residence - A Member of The Luxury Hotel Group?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Ritz Residence - A Member of The Luxury Hotel Group?

Check-out is at noon. Late check-out is available for MYR 150 (subject to availability).

Where is Ritz Residence - A Member of The Luxury Hotel Group located?

Located in Downtown Kota Kinabalu, this luxury hotel is within a 10-minute walk of Imago Shopping Mall, Kota Kinabalu Esplanade, and Gleneagles Hospital. Plaza Wawasan and Oceanus Waterfront Mall are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ritz Residence - A Member of The Luxury Hotel Group Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 32 out of 37 reviews
Rating 8 - Good. 3 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Regis was perfect for our 3 night stay in KK. Virtual front desk through WhatsApp was very responsive to all inquiries and the on site staff was extremely helpful. The location next to the Imago Mall was also quite convenient for anything we need plus ehailing to different spots in KK.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay at this hotel. So friendly and everything very modern. A great place to stay in KK
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property, everything in the room was very high quality. Staff super friendly and very helpful.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cozy room in a great location, Imago Mall.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull property with attentive staff! Great location next to a large shopping mall. Within walking distance of KK waterfront. Large swimming pool available for guest use.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

We have stayed here a few times now when travelling through KK and it never disappoints. Staff are so friendly and helpful, location can’t be beat right in the middle of all the shops. There was the occasional rumble outside which I’m guessing is planes overhead but the bed is so soft it’s easy to fall asleep.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here. Staff we so kind, nice water and fresh towels when ever we needed it. The room was amazing. Super high tech and very grand. Beautiful time at the ritz
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome to stay, property was clean and tidy. Single glazed windows so bring earplugs as under the flight path to Kota Kinabalu airport but easy access to shops and the city centre.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and attentive!. They even have powerbanks and charging cables in e room. It's also near to the airport so if you do not want to hear aeroplanes then may nt work for you.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room so clean & nice but a little bit small. Safety so good. Easy to do my shopping. Recommend to stay for shopping trip.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service

We would like to express our appreciation to the Ritz Residence Team for their amazing service even before arriving at Kota Kinabalu. Their exceptional service deserves a 10-star rating.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is new. The amenities are better than a 5-star hotel. They provide Netflix and Amazon Prime at no extra cost. The size of the apartment is a bit small but very well equipped, with a bathtub. They also provide soft drinks at no extra cost.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A touch of Luxury

This place is fabulous! The room was not big but well decorated, and very inviting and cosy. Luxurious touches like the chandelier, sparkly handles and lights, and the quality coffee making area, made us feel like we were in a posh hotel. The room offered every amenity we needed plus more. After a long day travelling the big bed was so soft and comfortable the street noise we could hear was easily forgiven. The bathroom, so large, modern and fabulous, I can’t fault it! Location is excellent with shops and places to eat right downstairs. Service was amazing, super helpful, communicative and very kind and friendly. We will definitely stay here again next time we are in KK.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and convenience

This was our 2nd stay and it didn’t disappoint. Both times we have stayed 1 night as a stop over between flights. The service is excellent, friendly, helpful and welcoming. You get the feeling nothing would be too much trouble. We were also given a surprise upgrade this trip, which was very welcome for our family of 3. The room so cosy and lux. The bed is super soft and comfortable which is just what you need after a long day of travelling, and the bathroom is generous and modern with a large shower and separate bath. Location is excellent right above lots of places to eat and all the shops. If you value comfort and convenience then this is the perfect place to stay!
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable room and location is the best

Place is in the Imago shopping mall. Many restaurants and shopping near by. Sutera golf club across the street. Room is very clean and has all fancy things like Dyson hair dryer and electric curtains. Free soft drinks. There are some umbrellas, luggage scale etc to use. Before arriving call the number. I communicated via Whatsapp and got quickly answer if any questions. Really good service. They have luggage room as well. Room is not really big size but perfect for couple. Toilet bowl is kind of Asian size and not American standard.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Has the look and feel of luxury with great shopping and location however it is right in the incoming flight path and the windows and sliding verandah door in my room were not sound proofed at all and was offered ear plugs as a solution which I feel is unacceptable. I would not have booked If I was aware of the excessive constant noise from the planes.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay place 💕
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect elegant room

Wonderful stay, quick respond and comfy
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel i stay during i in kk 4 days
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Shops nearby
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
located on top of a large shopping mall
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pr-ship by the front employees from pre-arrival to arrival and departure. It will be my first joice for my next visit to K.K.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great and the lady who met us was so lovely. However, the checking in process was unclear and the buzzer on the main door was unclear as to which was the Ritz Residence button. I would suggest that the buzzer is clearly labelled for the residence. That aside, loved it. Thanks!
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
It was not easy to access the property. I did not have an accurate phone number nor the security guard that was at the door did not understand a room was a hotel.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Luxurious room. The only issue is that I use the stairs and discovered that all of the fire doors were open on every single floor. This means that no one would be able to escape that very large building. I reported it to the owner of my room and she said she would report it to management. The next day I went down the stairs again and all the doors were still open. Not only where the doors open there was debris on the stairs, which in an emergency people would fall down the stairs since the stairs would not be lit. Plus, the stairs would be full of smoke due to the fire door was being left open. Other than that, the property was great and the owner was very responsive and helpful.
Stayed 4 nights in Apr 2025