Kingston Vacations

It was right in the middle of the town. Only bad thing was, it's being remodeled, but for the future, we'll definitely stay again.

The rooms were great! Well equipped. Spacious. Comfortable. The pool was super fun for the kids. Two jacuzzis. well located in town. The only caveat is that there was a band and loud music late right below us. The manager said it wasn't supposed to be and was a one- off situation. If that hadn't happened, it would be a 5 STAR completely!!!

Great

Overall, we had a pleasant stay at Margaritaville Resort Lake Tahoe, and most aspects of our visit met our expectations. Our arrival experience was a little frustrating. The GPS directed us to the exit rather than the main entrance, which made finding the hotel confusing. When we arrived around 2:00PM, the front desk associate was not particularly welcoming, and her explanation regarding valet parking was somewhat vague. We were informed that our room was not yet ready, but after going to lunch, we received a call around 2:45 PM letting us know the room was available. During that interaction, the second front desk associate was much friendlier and more helpful. The biggest issue during our stay was housekeeping service. On our second day, I had to contact housekeeping and the front desk multiple time to request room cleaning (light service). During one call, I was told that check-in rooms had priority and that my room would be serviced before 7:00PM. While I understand the need to prioritize arriving guests, it was disappointing to have to follow up several times before receiving service. Aside from these issues, everything else worked well. The room was comfortable, the location was convenient, and we enjoyed our stay overall. With some improvements to early arrival guest and housekeeping service, the guest experience would be even better.

The check in was pretty a chaos cause my expedia account didn't approve my card, luckily the receptionist still let me check in. Also there was no phone in the rooms so if you had a question, you had to go all the way to the front lobby to get your questions answered, not sure why they don't have a phone in the rooms. Our ac in our room also wasn't really working that well. Room 212 , I believe.