Keswick Vacations

We arrived and they had given away our prepaid room to someone else. We paid for a king size trackview room and were given a double queen parking lot view. No apology and no effort to sort out the mistake either. In our room, someone prior had used extra blankets and balled them up and put them in the closet. They were not laundered or folded when we got our room. Question the thoroughness of the cleaning of the room when we found this. However, the rest of the room was clean and the pool and pool area were quite clean as well.

Pretty good room and good staff. Parking was great.

Compared to other Shangri-La s Ive stayed at in other countries. This one felt a bit cheap with the layout, decor and snacks/bar in room. Very cash grabbing. Tacky lobby too. But the food as BOSK for breakfast was delicious the housekeeping staff are lovely to speak with and the room size is very big.

La gentillesse du personnel, la proximité avec de notre famille

Beau