Lodges en Karuizawa

“Since the moment I arrived at the hotel, the service was disorganized and discourteous. I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting. After reaching reception, I asked about the hotel services and was informed that dinner reservations were required....

“静かで良いところでした！”

“良い雰囲気で、ステキな休暇を過ごせました！ありがとうございました♪”