The hotel is very well maintained, the room was spotless, and surprisingly quiet despite being located next to a busy road. The front desk team was always friendly, professional, and helpful.
The housekeeping lady was wonderful—she always greeted me with a smile and offered cleaning service, water, and anything else I needed. The breakfast staff were equally fantastic. From the ladies preparing the food to the rest of the team, everyone was kind, welcoming, and always smiling. The bed was very comfortable, and overall my stay was excellent.
Unfortunately, everything changed during check-out. While I was organizing my luggage and loading my bicycle in the hotel lobby, a female hotel employee approached and began moving my belongings without asking for permission. She then instructed the security staff to move my things as well.
I was shocked by her behavior. As someone who has worked in hospitality for many years, I found her conduct rude, disrespectful, and completely unprofessional. There are polite ways to speak with guests and handle situations, but this was not one of them.
The front desk employee witnessed the entire incident and appeared just as surprised and speechless as I was. It left a bitter taste at the end of what had otherwise been a wonderful stay. Had it not been for this incident, I would have rated the hotel much higher.