Vacations Close To Imperial City Hall

1. The staff were very friendly and made me feel at home. 2. My room and the entire hotel was kept extremely clean. 3. Breakfast was delicious and had a variety of food choices. 4. All the amenities such as the pool made for a comfortable stay.

Room was small but cute. We didn’t use the amenities (kitchenette) or even the shower. Just spent the night there after a formal event. Location is great, right across from the beach and close to local shops, restaurants and the Oceanside Pier. That being said, the staff was extremely unaccommodatiing and the online contactless check in process was confusing and frustrating. I had three requests- all of which were refused. First off, we had two cars, but were told we could only park one onsite. We were sent a link to arrange for nearby pay parking. Only to find out upon arrival there was free parking available on the street. No big deal. Second, I requested to check in fifteen minutes ahead of time so that I could have time to change. I was flatly refused. “Your code will not work until 4pm.” Ok. Fine. I did my makeup and hair ahead of time (before traveling) and just changed into my dress at the hotel. Third, I requested late check out. I was again denied. The rationale was that the housekeeping staff was on a strict schedule and someone else would be checking in at 4pm. So I had to be out by 11am so that they could have FIVE hours to clean a small room an bathroom. This request easily could’ve been accommodated, but was refused. We simply would’ve enjoyed a little more time to explore the neighborhood before having to check out, but all we were able to squeeze in was a coffee and a walk on the pier. Something else to note was the wacky check-in process. But I’m out of room!

great location, i walked from the airport to the hotel

Overall, this is a very nice hotel in a prime location. It's right in the center of everything, making it easy to get around, and the property was very clean. The only issue I experienced was during check-in. One of the front desk clerks was determined not to give me the room type that I had reserved and paid for. Another clerk tried to assist by explaining which room I had booked, but she refused to make the correction. After I requested to speak with the manager, the manager promptly resolved the issue and gave me the room I had originally booked. Aside from the check-in experience, I had a pleasant stay and would consider staying here again

Great location with friendly staff that always are helpful and provide upgrades.

The resort needs to be updated. The bathrooms were dated and one tiny shelf in the shower for toiletries. Housecleaning was horrible. Everytime they cleaned, they left an empty toilet paper roll and no extra rolls. One day they left no shower gel. And we ordered an extra blanket and pillows our first day and it took 3 calls and 10 hours to get them! They don’t answer the front desk phone and instead have an automated service or they text you. The prices for drinks at pool are $20 for any drink! Ridiculous. And crappy pool towels and cushions on lounge chairs. And their market only had tiny bottles of water for $3. We went to the gym to fill our water bottles. The restaurants are good, especially Tidal. Definitely not worth more than $250/night place. The bellmen are great.

Loved this property! Very nice amenities. Parking was a breeze, we were able to find free street parking for the entirety of our stay. We felt safe and it was close to the freeway and major attractions. We would stay again for sure.

Excellent front desk staff customer service! 😀👍