Villas en Huizhou

“Central AC of the rooms was turned off, so my room was 27 degrees celsius. After going to front desk to ask to be switched on, I was offered a fan. Not what we would expect from a Sheraton Resort experience... After a complaint to corporate guest services, I had my room changed to one that had individual AC. I had the problem solved, but had to go through corporate. Such a shame, because the hotel view of the reservoir is stunning. They are clearly facing lack of customers, so it seems that...

“日本語はおろか英語も通じなく不便でした。”

“The WiFi was nonexistent except in the lobby right next to the desk. The hotel was pretty but the location is so out of the way. There is construction going on all around it. These conditions were less than ideal for a foreigner visiting for the first time. I ended up checking out on the same day and finding a hotel in the city. ”

“酒店的室外泳池和海景确实不错，是为数不多的亮点，但除此之外，整体体验与其五星级定位有明显差距。 首先，硬件设施较为一般，例如房间电视几乎无法正常观看，体验较差。服务方面问题更为突出，整体水准明显不达标，员工服务意识和专业性都不足，很难让人感受到五星级酒店应有的品质。 入住过程尤其令人不满意。我预订的是海景双床房，但最初却被安排到单床房；第一次投诉后被更换到 partial sea view 房型，依然与预订不符；直到再次投诉，才最终入住到正确的房型。整个过程反复折腾，耗费时间也影响了入住心情。此外，大堂经理当时承诺赠送下午茶作为补偿，但最终并未兑现，这一点非常减分，也让人对酒店的服务承诺产生质疑。 餐饮方面同样不尽如人意。无论是早餐还是晚餐，价格都偏高，但菜品选择少、口味也较一般，性价比很低。餐厅服务更是比较混乱，服务人员专业度不足，甚至给人一种临时工在服务的感觉。 总体来看，这家酒店在景观上尚有优势，但无论是硬件、服务还是餐饮，都难以匹配五星级酒店的标准，整体体验令人失望。”

“The room was huge and clean. However, the hotel seems to have been forgotten by Wyndham, as the pool has been emptied a while ago, and all the special rooms and shops were closed (and probably have been for a few years).”

“overall i like the ambience but there should be more selection for breakfast.”

“*”

“Personnel accueillants chambre propre tres bien situé ”