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Overview of Best Western Premier Ashton Suites-Willowbrook

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
In-room safe, desk, laptop workspace, blackout drapes

Best Western Premier Ashton Suites-Willowbrook

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationWillowbrook Mall12 min walk
    Popular LocationHouston Methodist Willowbrook Hospital2 min drive
    Popular LocationAerodrome3 min drive
    AirportHouston, TX (IAH-George Bush Intercontinental)19 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    5/5 guest room rating

    Room amenities

    • 462 sq ft
    • Sleeps 6
    • 2 Queen Beds
    More detailsSuite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

    Room amenities

    • 494 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)
  • Suite, Multiple Beds, Accessible, Non Smoking (with Sofabed)

    Room amenities

    • 462 sq ft
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsSuite, Multiple Beds, Accessible, Non Smoking (with Sofabed)
  • Suite, 1 King Bed, Non Smoking, Kitchenette

    Room amenities

    • 494 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, Kitchenette
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

    4.3/5 guest room rating

    Room amenities

    • 432 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

    5/5 guest room rating

    Room amenities

    • 432 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

About this area

Houston

Located in Houston's Willowbrook neighborhood, Best Western Premier Ashton Suites-Willowbrook is in the city center. Travelers who have shopping on the agenda can visit Willowbrook Mall and Greenspoint Mall. Looking to enjoy an event or a game while in town? See what's happening at Sam Houston Race Park or Aerodrome.
Popular Location

What's nearby

  • Willowbrook Mall - 12 min walk
  • Houston Methodist Willowbrook Hospital - 2 min drive
  • Aerodrome - 3 min drive
  • Prairie View A&M University - 3 min drive
  • Heron Lakes Golf Course - 4 min drive

Getting around

  • Houston Station - 23 min drive
  • AirportGeorge Bush Intercontinental Airport (IAH) - 19 min drive

Restaurants

  • The Premier Bar & Grill – Serves dinner daily.

About this property

Best Western Premier Ashton Suites-Willowbrook

3-star Houston hotel in Willowbrook, near Willowbrook Mall
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a seasonal outdoor pool. All 68 soundproofed rooms feature free WiFi and MP3 docks. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves.
Best Western Premier Ashton Suites-Willowbrook offers 68 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. 42-inch flat-screen televisions come with premium cable channels and pay movies. Full-sized refrigerators/freezers, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from March to October
Pool access available from 8:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Ashton Suites
Best Western Ashton
Best Western Premier Ashton Suites Hotel Houston
Best Western Premier Ashton Suites Houston
Best Western Premier Suites
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston

Frequently asked questions

Does Best Western Premier Ashton Suites-Willowbrook have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–11:00 PM.
Is Best Western Premier Ashton Suites-Willowbrook pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Premier Ashton Suites-Willowbrook?
Self parking is free at this property.
What time is check-in at Best Western Premier Ashton Suites-Willowbrook?
Check-in is from 3:00 PM - anytime.
What time is check-out at Best Western Premier Ashton Suites-Willowbrook?
Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Where is Best Western Premier Ashton Suites-Willowbrook located?
Located in Willowbrook, this hotel is 0.6 mi (1 km) from Willowbrook Mall and 3.1 mi (5 km) from Sam Houston Race Park. Aerodrome and Houston Methodist Willowbrook Hospital are also within 2 mi (3 km).
4.5
Wonderful
Rating 5 - Excellent. 192 out of 288 reviews
5 - Excellent 67%
Rating 4 - Good. 65 out of 288 reviews
4 - Good 23%
Rating 3 - Okay. 15 out of 288 reviews
3 - Okay 5%
Rating 2 - Poor. 7 out of 288 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 288 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.7/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a 2 night stay and my husband broke a lamp when he accidently knocked it over, which we paid for. We left to go eat and the manager called while we're out and said if we did t pay by 1:00 p.m. he was going to call the cops on us. So we paid the $120 and they wouldn't let us come back for the rest of our stay.
Stayed 2 nights in Oct 2020

3/5 Okay

Traveled with family
Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
decent option
There was blood on the pillowcase and blanket in one of the rooms and feces on the back of the toilet for the other. We had a mandatory hurricane evacuation that necessitated our stay. Half of our party left one night early to come home to check out home and they were very unwilling to refund one night of our stay.
Stayed 3 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

1/5 Terrible

Business traveler
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, had to call front desk multiple times to get the room cleaned. In a COVID times, this is unacceptable. Breakfast ends at 8am!
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020