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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property class: 3.5

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds - Hilo Hawaiian Hotel, Trademark Collection by Wyndham (Hilo)
Exterior - Hilo Hawaiian Hotel, Trademark Collection by Wyndham (Hilo)
Breakfast and dinner served - Hilo Hawaiian Hotel, Trademark Collection by Wyndham (Hilo)
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV - Hilo Hawaiian Hotel, Trademark Collection by Wyndham (Hilo)
Sports facility - Hilo Hawaiian Hotel, Trademark Collection by Wyndham (Hilo)
Castle Hilo Hawaiian Hotel provides a peaceful escape with an 18-hole golf course and outdoor pool. Guests can enjoy breakfast or dinner at WSW The Steakhouse while taking in the garden surroundings, with the Port of Hilo just moments away for further exploration.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Keaukaha, a neighborhood in Hilo, Hilo Hawaiian Hotel, Trademark Collection by Wyndham is next to a golf course and by the ocean. Hilo Shopping Center and Hilo Farmers Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Wailuku River State Park and Kaumana Springs Wilderness. Panaewa Rainforest Zoo and Wailoa Center are also worth visiting. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Visit our Hilo travel guide
Map
71 Banyan Dr, Hilo, HI, 96720

What's nearby

  • Liliuokalani Park and Gardens
    Liliuokalani Park and Gardens
    7 min walk - 0.4 miles
  • Coconut Island Park
    Coconut Island Park
    9 min walk - 0.5 miles
  • Reeds Bay Beach Park is located on Banyan Drive, Hilo, big island of Hawaii.
    Port of Hilo
    3 min drive - 1.5 miles
  • Naniloa Country Club
    1 min walk - 0.0 miles
  • Wailoa River State Park Hawaii
    14 min walk - 0.8 miles

Getting around

  • Hilo Intl. Airport (ITO)
    7 min drive

Restaurants

  • Ken's House of Pancakes
    12 min walk
  • Verna's Drive In
    11 min walk
  • Ocean Front Kitchen
    19 min walk
  • Sakura
    15 min walk
  • Hilo Lunch Shop
    3 min drive

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotel located in Keaukaha
Consider a stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham and take advantage of an adjacent golf course, a terrace, and a coffee shop/cafe. The on-site restaurant, WSW The Steakhouse, offers breakfast and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and concierge services
  • A banquet hall, an elevator, and 1 meeting room
  • Guest reviews say great things about the helpful staff and location
Room features
All 286 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the spacious rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/tub combinations, and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a pool?

Yes, this property has an outdoor pool.

Is Hilo Hawaiian Hotel, Trademark Collection by Wyndham pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-out is at noon.

Where is Hilo Hawaiian Hotel, Trademark Collection by Wyndham located?

Located in Keaukaha, this golf hotel is steps from Hamakua Heritage Corridor and Naniloa Country Club. Liliuokalani Park and Gardens and Coconut Island Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

8.2

Very Good

8.0

Cleanliness

7.6

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 608 out of 1345 reviews
Rating 8 - Good. 368 out of 1345 reviews
Rating 6 - Okay. 216 out of 1345 reviews
Rating 4 - Poor. 79 out of 1345 reviews
Rating 2 - Terrible. 74 out of 1345 reviews

Reviews

Verified

10/10 Excellent

Cheyenne

Very nice place to stay, clean rooms
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant seafood buffet was excellent. We enjoyed our stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff - very helpful. Room was good.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Frances

Liked: Cleanliness
The location was great for getting to sites, restaurants near by and taking walks around the bay. The beds were very comfortable and hotel was well maintained.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Clean and very nice hotel on the water in Hilo. We enjoyed our stay and thought the people on the staff were quite friendly.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, everyone was so nice and the room was great and clean ! Will be coming back forsure
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic location, great trip!
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable beds. Our only complaint was that we wanted to extend our stay by another night and the front desk could not do it without waiting for the reservation staff to arrive which wasn't to happen until 10am. Essentially we had to pack up, check out and be checked back in later. Needless to say we did not stay.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Great view, clean room
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
The balcony offer a nice view of the area
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

William

Milton at the front desk was amazing! The entire bar and restaurant staff were wonderful as well. The hotel is in a great location if you want to walk and shop in Hilo as well.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heavenly

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean room. I enjoyed the balcony and big dinner table to enjoy our meals in the room. Very convenient location for family fun. Thank you for the friendly service and a great stay!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Ian

Nice place, I didn’t use any amenities or stay long.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

cara

Disliked: Cleanliness, staff & service
I would not recommend this hotel, unless there were no other decent choices. The front desk wasn't friendly or particular helpful both days we were there. Room was not great, none of us slept, roach on nightstand next to me. The reason I didn't give it lower was because of the bar restaurant. We were tired and hungry when we got in so went for the casual food in the bar area. Server was terrific, food was very good and live band playing was honestly incredible. This was the only good thing about our hotel experience.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Joann

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Convenient to markets Beautiful park to walk. Sunday buffet was amazing. No outdoor shows by the pool.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Amenities
The hotel is dated, but our room was clean, and the lobby was spectacular. Cleaning staff, servers, and bartenders were all very friendly, consistently providing good service. Front desk staff and the restaurant hostess stand was less than friendly, and often unwelcoming. Wi-Fi was absolutely terrible, and needs to be upgraded. Great location, and a room with a balcony and view of the ocean was what we were looking for.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location to visit sites from around Hilo. Beautiful area with lots of areas to walk and enjoy the sites.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Annette

Comfortable clean room. Close to restaurants and shopping.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very clean room. Beds were comfortable. Desk staff quite pleasant. Towels were very thin and small-- could use replacing
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

John

Beautiful room and rooms are huge! Recommend this hotel!
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Kayo

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed 2 nights, the first room had a lot of ants so we asked them to switch the room. The other room had also ants, the third room was okay so we decided to move the room. It was 2nd floor which is no elevator. They said no other room we can use elevator but I don’t think so. Definitely not busy time. The room is ocean front but it is partially ocean front view because of the big tree. I recommend to request upper floor. I don’t think this is not a perfect location to stay in Hilo unfortunately.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Friendly staff. Nice view of the mountain when you’re at the bar or at the restaurant.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, amenities
Nice get away, service was on point.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Moana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with the warmth of the Aloha spirit at the front desk all the staff was great!! The dinner buffet and breakfast was ono the rooms was comfortable the location of the property close by the AirPort is maikaʻi 🤙🙏😇🙌❤️ from my Hale to the Ohana of Hilo Hawaiian Hotel trademark collection by Wyndham may each and Everyone Have a Blessed Mele Kalikimaka me ka Hau'oli Makahiki Hou,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Everyone there was so nice - we had our choice of rooms, and took one with a view of Coconut Island! The banyans around this area are immense, and there’s also a lovely walk through the Liliuokalani Gardens right across the street.
Stayed 1 night in Nov 2025