Vacations Close To Henderson Multigenerational Center

We booked the downtown view room and upon check in they did not have that room. Also check in staff was extremely rude and arrogant. Please stay away from this hotel.

The staff are trying their best, are super respectful and friendly, and over all, no complaints on the staff. The gym, when I was there, multiple pieces of equipment were not working, and it’s far too small for the number of guests. The pool area was poorly policed, I think for some the vibe would be great, wasn’t so for me. The internet policy was ridiculous (only two devices allowed to connect), which for 3 adults was just stupid. Also additional fees were going to be placed for reasons I am yet to understand. Also not sure why, if I booked 3 adults, I only got 2 keys. Staff worked through issues though, and I think a lot of frustration is that they don’t have good tools to help customers. Lastly, this is probably a Vegas thing in general, but the guests got too wild. The first Friday I was there, walking around at night and seeing multiple puke piles on the lobby and hallways from multiple guests being hella drunk out their mind was just gross. But hey, maybe that was happening in other hotels and I couldn’t see it

Understanding this property is in the midst of a renovation, I appreciated extra perks like complimentary coffee with your key in the transforming coffee shop in lobby across from construction. The guest experience from the room however was less than ideal. QR codes and endless AI bot selections by phone for extra towels, pillows, and a medical fridge that took you in circles was frustrating. The app was untenable, thankfully the staff member who finally got on the phone helped work it out, however there was a huge convention checking in and it seemed like staffing wasn't adequate for the amount of guests coming in. The hot water in the shower was another miss as it was non existent. . . Lukewarm showers are not my idea of luxury.

It was fine. Close to a lot

Everything about this hotel was amazing . Thank you to all the staff for making our stay a weekend to remember