Vacations Close To Helen Festhalle

I booked a smoking room at $75 Im rounding off here. When I got there the desk clerk denied me my smoking room and said none were available. He lied. I was given a non-smoking room but at the same price now Hotel.Com says the $75 includes All taxes and fees. Thats a lie. They hit me with a $30 deposit totaling $105 which I was still able to afford even though I was being profiled now my deposit which they took immediately but I have to wait a couple of days to get back. They did not check the room thats an issue My main issuen is with being charged the same rate when the app says $63 for the non smokinhg room. Now the clerk admits that smoking is more It makes sense to me since he changed it it would be his problem but what always happens is being caught in the middle of the hotel and app.. The rest of my review for the hotel. The roaches sit and look at you literally. The air conditioner is practically on the bed. Sleep in the middle. The vending machine is the mini mart in the lobby that you cant access during certain hours. If your room number is even the you will be behind the stairwell not in front so dont have a lot to carry or park by the stairwell in the front take the items up then get back in your car and drive back around so you can park by your room. Be careful also the tubs are slippery. Will never go back even if every things is booked I would sleep in the car first. I checked out at 10 am and gave them their key back

Had a hard time getting into the apartment other then that it was ok

Some of the lights were not working or busted

Overall great stay, pool and room were quite nice. The rooftop bar was a great feature and had very friendly staff. Tvs were quite annoying to use. The main room had a sound bar that would be defaulted away from in the internal settings and anything but HDMI 1 would automatically be switched away from. Super unhelpful for mornings waking up and evenings winding down.

Do not stay here! Every simple request it's a big deal of it! Never again! Place is dirty and expensive for what we paid

There was black hair in my bed and I showed it to them and they laughed like it was funny. Did not offer another room or not even changed bedding. I sprayed the room. Breakfast was a joke. Not happy at all