Heigenbruecken Vacations

Awesome hotel in a great location. Loved everything about it.

Everything was well done, the service and the employees very great. Thx.

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!

Second stay at this hotel in just over two years. We stayed for Oktoberfest this year and hotel didn’t feel busy. Staff good as always. Room was clean and tidy although a bit warm eg 23.5 and the air con didn’t seem to do anything in honesty even after reading the instructions provided. Sure it was like this during our first stay as well. A solid hotel and would stay again if price is right

The Business Center service is awful and the staff are extremely arrogant and unhelpful. They even gave me the wrong email address to send my documents to, so they can print them. Wasted almost 90 min. Horrible experience.