Vacations Close To Hawaiian Railway Society

Our first day checking in was fine, but unfortunately, the rest of our stay was disappointing. The following morning, I had to work and was looking forward to having coffee in my room. However, housekeeping had left coffee lids but no cups. I called to request cups and a box of tissues, but they only brought the cups and never brought the tissues. There were also no lights around the pool, which made it difficult for the kids to enjoy swimming in the evening. Then, on Saturday, the pool was closed for a private party, which was extremely disappointing. The kids were devastated because they had been looking forward to swimming. We also received complimentary breakfast vouchers, but unfortunately, the breakfast was horrible. It was disappointing to see that not all hotel guests even received complimentary breakfast. To make matters worse, when we returned from the beach, our room was extremely hot, and the AC would not turn on. Overall, this was not the experience we expected. Between the lack of basic housekeeping service, limited pool access, disappointing breakfast, and the AC issue, our stay fell short of expectations. We were hoping for a relaxing family getaway, but unfortunately, several issues affected our experience.

Everything was great despite the construction going on the staff was nice and room was excellent and clean

Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience.

We loved our pre-cruise hotel STAY Waikiki!!!!! The hotel is in a very busy part of the city, but it's flanked on both sides by ABC Stores! Essential when visiting!!! Our room was small, but clean and had everything we needed. The air conditioning worked fantastically! We had the petite queen. It had a fridge, microwave, and a bed. No chairs. No desk. Very small. But we only needed somewhere to sleep. We were not looking to hang out in a hotel room. Everyone we met who worked at the hotel was OVERLY nice! So helpful! So polite! Honestly just trying to make sure you had a great stay. We highly recommend this hotel to anyone looking for a place to stay pre-cruise!