“Due to unforeseen circumstances we had to email to cancel our booking. We did ask for some of a refund as we had paid £400 in full. I appreciate the terms and conditions but due to the reason of having to cancel I was disappointed that not even a reply to our email was given. We got hold of Expedia who called them on our behalf as they never answered our calls and flat refused to even offer and email of condolences. Just ignored. Wouldn’t go with them again out of principle and arrogance.”
“Due to unforeseen circumstances we had to email to cancel our booking. We did ask for some of a refund as we had paid £400 in full. I appreciate the terms and conditions but due to the reason of having to cancel I was disappointed that not even a reply to our email was given. We got hold of Expedia who called them on our behalf as they never answered our calls and flat refused to even offer and email of condolences. Just ignored. Wouldn’t go with them again out of principle and arrogance.”