Vacations Close To Golf de Baie-Saint-Paul

The room and check-in process was great over all. However, there was a leak in one of the bathrooms. When occupants of the above unit showered, one of the bathroom in my unit would also have water coming down from the ceiling light in the shower. We were a little worried if there might be an electrocution risk in that bathroom. I phoned the management right the way when it happened, they never sent anyone. The next day I guess the people in the unit above checked out, so we did not have any leaking problem anymore. But I do wonder if the management actually already know the problem but never bothered to fix it.

We were surprised by a security deposit on arrival. We had paid for the parking and the room but they requested a credit card number and retained 250 dollars deposit for 10 days.

Gorgeous lofted suite in the most perfect part of town. Soaker tub was fantastic. Small downside was having to walk down the 21 steps narrow spiral staircase in the middle of the night to use the washroom. Other than that, it was beautiful. It is a little difficult to find with all the construction going on - so we had to do a little recon mission first to find the location before hauling bags as you cannot drive right to the door with the current construction. It’s also on a street that no cars are allowed on. Can’t beat the view and location though. My husband is a history buff and loved it!

Everything was as listed but that doesn't really capture the experience. The apartment was soulless. Very bare. There were kitchen utensils, but limited glassware and there was literally nothing there to ease the way for travellers first arriving and tired. This is a bigger problem in that there is literally just a gas station nearby where one can buy snacks and coffee but nothing else unless you're renting a car. The only convenience store is about a 15 mn walk away and very small with limited selections. The other thing that irked was that they nickel and dime you. If you arrive early and need a place to store your luggage, they charge you about $6 an hour for the privilege. That struck me as low class. I wouldn't stay there again, it's just not welcoming.

Excellent overall

Can’t beat it for the price. Rooms comfy & clean

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.