Glenbrook Vacations

The room has several maintenance issues. The ventilation in the room did not work properly and was extremely hot, the a/c and fan never came on when it tried to lower the temperature. There was carpet in two spots in the room that was coming up. The ceiling has marks all over it as if someone has jumped on the bed and marked up the ceiling. The bathroom had no vents either. The shower drain was plugged so you were standing ankle deep in dirty water by the end of your shower. The shower walls were also extremely dirty with mold in the grout. This was hands down the dirtiest room I've ever stayed at. The lack of a proper check-in was very odd. They were also unable to make me a new room key when it didn't work because there system was down and told me they're have a door man open my door every time I needed in, how odd is that! All in all, the only thing going for this hotel is the location and high rise views. I do not recommend it!

We had a wonderful stay! The hotel was very clean, the staff was friendly and welcoming, and our spacious, beautiful room was ready before check in time. The complimentary breakfast offered a great variety of options. The location was perfect close to Times Square and within walking distance of restaurants, nightlife, and the Theater District. We truly enjoyed our stay and would definitely stay here again! Highly recommend!

The lifts take too long. Breakfast is a disaster. The bar is poor. Location ok. Luggage staff great.

Great staff, very clean and has a fitness center. Kitchen in our room was super useful, overall amazing! Elevator worked great too. They held our bags for us too the day we checked out so we didn’t have to carry them around the city. So nice!

Ok space. Great staff. Was not real thrilled with being given a second floor room. 25 floors and being stuck on the second floor is terrible. Could hear the street and neighbors next door. Gave the desk person a good tip when we checked the bags and still given a less than desirable room is frustrating at best. Being able to hear the street all night and the neighbors is definitely not a reason to return.