El Tezal Vacation Packages for 2026

No hot water in the room. Had to take shower at the spa. Maintainance called upon arrival and when they came the same night, they stated it would be hot water to shower within 20 minutes and it was not. We had to go to the spa and shower due to no hot water in the room. They they again right before check out.and it was working. Also we did not receive expected welcome gift until stated not receiving right before check out. Then handed to us at check out. Paid for late checkout but got locked out. It would have been ok if the young lady at the front desk would not have been so dismissal.

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

Las toalla se miraban sucias, el hotel nesecita reparación

This was our second time staying there but this time was unpleasant stay. When we first got to our room the door wouldn’t close since the door frame was broken, toilet handle to flush was broken, our fridge was dripping water. Had to wait in the room until they fixed it which caused us to miss some of our scheduled events. Then we had no water in three different times, could not shower or use the toilet. Water went off while already showering which caused me to slip and fall, had to have stitches in my elbow. After this could no longer enjoy any activities, and pay for medical expenses. When they were informed of all these inconveniences, they didn’t want to cover any of my medical expenses. Unsure if will stay here again, their lobby and food area very beautiful but their rooms need to be upgraded and kept up. We had a large group and everyone complaining about issues with their rooms. Really disappointed and will no longer recommend anyone to stay here. On the positive side Our cart guy #38 was excellent, always very helpful & informative, with great customer service.