Vacations Close To Durdle Door

Don’t stay here. Just terrible. The room we were assigned was in the basement, and had the communal bins for the entire building stored at our window. This led to frequent days where rubbish was stacked up outside the bin. You couldn’t open a window due to the smell and risk of vermin entering. We had a small baby and advised them of the issue and they wanted us to pay extra to move to a room that matched the original listing. They then deflected the issue to building management (as if the bins being stored there was a new thing - it clearly wasn’t). The apartment itself was pokey, the renovation half done and key items from the listing missing altogether until we complained (such as a microwave). On top of this - the flat has the sewer pipes for the flats above in the ceiling so you hear every flush and every shower from above all night. In summary, if you value good sleep, any sort of view and the ability to have fresh air - don’t stay here. If you like the sound of running sewage from above, the smell of bins and a stale environment - this is the place for you! Terrible service all round

Breakfast was the high point. But a low point was the limited availability of of electrical outlets in the room … I could only find two … neither at the head of the bed for my Bi-Pap. We also had problems communicating our need to stay an additional night, and were locked out forcing us to speak with the manager on duty. After presenting our case (that we had be assured it was resolved) we were charged double the rate to extend us the privilege. Had we known this would happen in advance, we would have most certainly have chosen another venue.

The hotel was well situated for public transport. Our room was quiet which was much appreciated in London. Staff at reception from a trainee on Saturday to anyone we spoke to were really warm and friendly. Always willing to help and give information. The room was clean and comfortable, and had good amenities. Breakfast had a good selection of foods. More fresh fruit would have been nice.

The breakfast was great, the hotel was very clean and enjoyable to be in.

Really friendly staff and a warm welcome and goodbye.