Resorts en Cuimeiyuan

“Good stay, comfy beds but outdated rooms. Also, staff ignores the do not disturb Eletronic sign. Not okay when you’re trying to rest during the day.”

“Central AC of the rooms was turned off, so my room was 27 degrees celsius. After going to front desk to ask to be switched on, I was offered a fan. Not what we would expect from a Sheraton Resort experience... After a complaint to corporate guest services, I had my room changed to one that had individual AC. I had the problem solved, but had to go through corporate. Such a shame, because the hotel view of the reservoir is stunning. They are clearly facing lack of customers, so it seems that...