See all properties

Best Western Hilliard Inn & Suites

Property class: 2.5

Choose dates to view prices

Photo gallery for Best Western Hilliard Inn & Suites

A Best Western hotel with a brick facade, a covered entrance, and a parking lot. - Best Western Hilliard Inn & Suites (Hilliard)
A modern lobby with seating areas, a flat-screen TV, and a fireplace. - Best Western Hilliard Inn & Suites (Hilliard)
A hotel room with a brown leather sofa, a wooden coffee table, a single bed with white bedding, a desk with a chair, and a TV. - Best Western Hilliard Inn & Suites (Hilliard)
A hotel lobby with seating, a reception desk, a refrigerator, and a television. - Best Western Hilliard Inn & Suites (Hilliard)
A modern kitchen with stainless steel appliances, a refrigerator, and a coffee machine. - Best Western Hilliard Inn & Suites (Hilliard)
At Best Western Hilliard Inn & Suites, you can look forward to free full breakfast, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for 1 King Bed, Non-Smoking, Microwave And Refrigerator

A hotel room with a bed, a sofa, a desk, and a chair.

1 King Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite-2 Queen Beds, Non-Smoking, Sofabed

A hotel room with a sofa, a bed, a desk, and a chair.

Suite-2 Queen Beds, Non-Smoking, Sofabed

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a chair.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk, a chair, a sofa, and a large window.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a desk, a chair, a sofa, and a painting on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(29 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with two beds, a nightstand with a lamp, and a large window with curtains.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(30 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Hilliard is home to Best Western Hilliard Inn & Suites. Easton Town Center and Polaris Fashion Place are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Columbus Zoo and Aquarium and COSI. Looking to enjoy an event or a game? See what's going on at Nationwide Arena or Schottenstein Center. Visit our Hilliard travel guide
Map
3831 Park Mill Run Drive, Hilliard, OH, 43026

What's nearby

  • A city street at dusk with illuminated buildings and trees.
    Bridge Park
    7 min drive - 7.6 miles
  • The Mall at Tuttle Crossing
    3 min drive - 3.5 miles
  • Coffman Park
    5 min drive - 6.3 miles
  • Roger A. Reynolds Municipal Park
    5 min drive - 2.9 miles
  • Hollywood Casino
    7 min drive - 7.9 miles

Getting around

  • John Glenn Columbus Intl. Airport (CMH)
    23 min drive

Restaurants

  • 7 Brew Coffee
    19 min walk
  • McDonald's
    3 min drive
  • Taco Bell
    4 min drive
  • Wendy's
    19 min walk
  • GetGo
    3 min drive

Similar properties

Lobby
Comfort Suites Columbus West - Hilliard
Columbus
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.4 out of 10, Very good, 1,001 reviews
Comfort Suites Columbus West - Hilliard
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Frequently asked questions

Does Best Western Hilliard Inn & Suites have a pool?

Yes, this property has an indoor pool.

Is Best Western Hilliard Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Hilliard Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Hilliard Inn & Suites?

Check-out is at 11 AM.

Where is Best Western Hilliard Inn & Suites located?

Situated in Hilliard, this hotel is within 6 mi (10 km) of Roger A. Reynolds Municipal Park, Ohio State University, and The Mall at Tuttle Crossing. Shops On Lane Avenue and McConnell Heart Hospital at Riverside are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Hilliard Inn & Suites Reviews

9.0

Wonderful

9.0

Cleanliness

9.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 630 out of 1004 reviews
Rating 8 - Good. 252 out of 1004 reviews
Rating 6 - Okay. 68 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

Reviews

Verified review

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Provided plenty of towels when asked. Only issue was indoor pool was cold.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone friendly and clean ! The shower was a issue very hard to turn on and shuts off during shower!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Eka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great stay! nice place in beautiful location.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Eka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great facilities. The location was great, easy to get around the city with ample options for dining and shopping. The staff was very helpful too, helping me print out some documents. I'll stay here again next time I'm in Columbus.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay this past weekend. Came in from out of town and was pleasantly surprised. Room was clean, pool was clean and workout room was great. Will definitely stay there again.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people Good property
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice property for the money. Clean, comfortable, quiet and a nice hot breakfast. Only issue for me was that their workout room doesn’t have a treadmill.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, breakfast was fresh, pool was great!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. , limited parking
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was large and clean. Breakfast was great, with lots of options.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Parking room was clean.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Clean and well maintained. Other than being provided a 3 rd floor room and instructed where the elevator is, only to find the elevator not in service, it was a very good value!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. But could use some updating. The bathroom and elevators are very small. The bed was very comfortable.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

colleen

Customer service was excellent
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

krista

Liked: Cleanliness, amenities, property conditions & facilities
Totally spotless hotel and rooms. Really enjoyable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
Everything was great, friendly staff breakfast was good
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Kassaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!! Clean and as described!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice spacious rooms, and they have a good breakfast.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, staff was friendly and helpful, wonderful continental breakfast
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Room was clean, check in was quick and Easy breakfast was decent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities
Great hotel and value. Chris the manager offers exceptional and welcoming service.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and staff really care about the guests.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very nice, clean, comfortable, firm, the room was remarkable pleasing for our anniversary night stay. They have everything they advertised above and beyond. The morrow in bathroom so cool with led light button and defrost. Very peaceful and attractive aroma in the air. We will be staying with Best Western for all stays.
Stayed 1 night in Apr 2026