Columbia Vacations

Not good

I reserved 3 king suites but was given 3 double queens so that was disappointing. My grandchildren loved the pools and being right on the ocean. I enjoyed my family being together. I feel the pools need to be better maintained, the amount of sand and debris in them is awful. I would stay here again once the renovations are completed.

The staff was extremely helpful and the room was incredibly lovely. Would definitely recommend and stay back in this hotel anytime.

Property needs a lot of maintenance, our room had a bathroom door that wouldn’t close, remote with no battery cover, chair with stains on it, chipped furniture all around the room, bed sheets with holes on them, and a cracked window. When asked the staff to be moved to another room they stated they didn’t have a replacement and I just had to deal with it. I pointed out on their counter was many more room keys and they can place me in one of those rooms. They quickly said, you have to stay in that room because you are assigned to that room and if you don’t like it you can check out!!!! What kind of customer service is that, spent the next hour with Expedia customer support trying to get a refund for 7 nights. Would not recommend this particular hotel ever!

This was the loudest property I have ever stayed in. Be aware if you want a good nights sleep that the walls are paper thin.