Civezza Vacations

The room was very clean, however, the thermostat on the air conditioner needs to be looked at by a professional. It does not cut off and on on the automatic setting. Like I said before,the staff at check-in would not allow early check-in unless you paid an additional $45, and they were not near enough agents at 4 o’clock to take care of coming people. Also the housekeeping did not clean our room on the first day and I still don’t appreciate the extra $50 a day charge for a deposit in case we used our credit card. I’m a grown-up. I know when I’m gonna use my credit card and when I’m not.

The recepcionist was rude. I was stock on the elevator because the key didn’t work. They told them of the security guard will help me to verify of the key works, i waited about an hour and the security guard never show up. I told the recepcionist if she can provide me another key. It didn’t work so o ask to speak to a supervisor and finaly she provide me a good key, buy whe I got to the room a employed told me that the door look need to be adjunte because low batery. After they did something to the door my door key it did d t work., and I have to go back and for until everything resolves, it rooms almost 3 hours until everything was fine. My experience was awfull.

I would consider this hotel a 4 stars, it is conveniently located close to the convention center and monorail station. Can be good for families. However the infrastructure is beaten up. The gym has low capacity. The room are devoided or perks or amenities. Tv system is outdated

Excellent service