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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Travelers warm up by the fire after exploring Chester City Walls or relax on private balconies at this centrally located retreat

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property) - The Queen at Chester Hotel, BW Premier Collection (Chester)
Lounge - The Queen at Chester Hotel, BW Premier Collection (Chester)
Terrace/patio - The Queen at Chester Hotel, BW Premier Collection (Chester)
Front of property - The Queen at Chester Hotel, BW Premier Collection (Chester)
Reception - The Queen at Chester Hotel, BW Premier Collection (Chester)
The Queen at Chester Hotel, BW Premier Collection, in the city center, offers a peaceful haven with breakfast and dinner at Kings Quarters. Enjoy the cozy lobby fireplace, scenic garden, and terrace views. Attentive staff and free WiFi enhance the welcoming experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(63 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

About the neighborhood

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city center and near a train station. Caldy Valley Nature Park and Stanney Woods reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at Skate Academy or Deva Stadium. Visit our Chester travel guide
Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Grosvenor Park
    Grosvenor Park
    7 min walk - 0.4 miles
  • Chester Cathedral
    Chester Cathedral
    13 min walk - 0.7 miles
  • Chester City Walls
    Chester City Walls
    13 min walk - 0.7 miles
  • University of Chester
    University of Chester
    14 min walk - 0.8 miles
  • Chester Racecourse
    Chester Racecourse
    4 min drive - 1.5 miles

Getting around

  • Chester Station
    1 min walk
  • Chester (CEG-Hawarden)
    24 min drive

Restaurants

  • Hoole Fish Bar
    7 min walk
  • The Cellar
    5 min walk
  • Costa Coffee
    1 min walk
  • The Deva Tap
    4 min walk
  • The Old Harkers Arms
    5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, V&A Restaurant, offers breakfast and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and express check-out
  • A banquet hall, tour/ticket assistance, and outdoor furniture
  • Coffee/tea in the lobby, smoke-free premises, and wedding services
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 218 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with digital channels
  • Coffee/tea makers, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 13 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

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Reviews

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 561 out of 1007 reviews
Rating 8 - Good. 267 out of 1007 reviews
Rating 6 - Okay. 112 out of 1007 reviews
Rating 4 - Poor. 40 out of 1007 reviews
Rating 2 - Terrible. 27 out of 1007 reviews

Reviews

Verified

10/10 Excellent

Lisa

Liked: Cleanliness
Lovely room in Chester , good value for money , short walk into tourist area , lovely decor
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Staff very good , our room was ok furniture a bit old & damaged bathroom spotless but really enjoyed our stay 👍
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very good, warm clean quiet xx
Stayed 2 nights in Feb 2026
Verified

8/10 Good

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel with efficient and pleasant staff. Very good location. Walking distance to town centre. Paying for parking was a disappointment as we thought car park was included as when we booked it said parking at rear but no mention of payment.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, spotless room, tasty breakfast and polite and helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel chose for closeness to railway station was so close across the road.Bus stop facing every 15 minutes to centre of town and shops .All types of shops close to the river lovely walk and boat ride.Hotel excellent clean staff really pleasant helpful food both evening meal and breakfast absolutely gorgeous.Would definitely go back again Fanulous garden for sitting out in the good weather .
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
Perfect room, lovely vibe, helpful staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room and good breakfast
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Yat

Liked: Cleanliness, amenities, property conditions & facilities
Welcomed. Clean room. Pleasant staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Clean food was lovely Staff lovely
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities
Fabulous hotel , room was comfy and clean with lovely bathroom and bath The breakfast was great too Staff were excellent
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff were excellent, will visit again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Great room, polite and helpful staff! The hotel is very comfortable, and even when busy, it didn’t feel crowded. Will be staying again next time I’m in Chester.
Stayed 1 night in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel , good breakfast and good location
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Room was clean and reception staff welcoming
Stayed 1 night in Dec 2025
Verified

8/10 Good

Chris

Liked: Cleanliness
Great location right next to the station and an easy walk into the city centre. The ground floor has been nicely refurbished and makes a good first impression. Some investment has clearly gone into the rooms too (new taps etc.), but they don’t feel finished to the same standard. The bathroom in particular felt a little tired – the silicone around the shower was messy and old, the toilet didn’t flush easily, and the extractor fan was very loud. Overall a good stay in a great location, but the rooms could benefit from a bit more attention to detail.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Well presented room in a well located hotel.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Olaf

Liked: Cleanliness
Great location, clean room.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Graham

Liked: Cleanliness, staff & service
Great room and very friendly staff. Very comfortable bed.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Room was well presented. Hotel in a great location for train travel, short walk to a beautiful town.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very small dated room but clean with excellent bathroom/shower.Staff food etc very good.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Gill

Liked: Cleanliness, staff & service, amenities
Room was ok. Staff weee lovely
Stayed 1 night in Dec 2025
Verified

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and helpful. The rooms are very clean. The hotel itself is a beautiful hotel. Very nicely done. A little walk into town, but close enough.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities
Beautiful old but refurbished hotel. Lovely clean room and comfy bed
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Amazing decor, central location, staff lovely and polite, bed very comfortable- air con quiet , very good breakfast- self serve but great choices , will definitely be back and recommend.x
Stayed 1 night in Nov 2025