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Mercure Chester Abbots Well Hotel

4.0 star property
Eco-friendly retreat with a refreshing pool and rejuvenating spa treatments, plus The Brasserie restaurant serving authentic British cuisine

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Photo gallery for Mercure Chester Abbots Well Hotel

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds - Mercure Chester Abbots Well Hotel (Chester)
Exterior - Mercure Chester Abbots Well Hotel (Chester)
Front of property - Mercure Chester Abbots Well Hotel (Chester)
A breakfast setting with a variety of dishes including toast, eggs, sausages, and a croissant, along with beverages like coffee and orange juice. - Mercure Chester Abbots Well Hotel (Chester)
Miscellaneous - Mercure Chester Abbots Well Hotel (Chester)
Mercure Chester Abbots Well Hotel, near Grosvenor Park, offers a peaceful getaway. Enjoy spa treatments, British dishes at The Brasserie, or relax by the indoor pool. Free in-room WiFi and highly praised staff ensure a pleasant stay.

Reviews

7.6 out of 10
Good

Popular amenities

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(57 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

7.6 out of 10
Good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic)

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Privilege, Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 1 Double Bed (Compact)

7.4 out of 10
Good
(31 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Chester, Mercure Chester Abbots Well Hotel is near a train station. The area's natural beauty can be seen at Grosvenor Park and Delamere Forest, while Chester Zoo and Blue Planet Aquarium are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Oulton Park Circuit. Explore all the area has to offer with hiking/biking trails and horse riding. Visit our Chester travel guide
Map
Whitchurch Road Christleton, Chester, England, CH3 5QL

What's nearby

  • University of Law - Chester
    9 min walk - 0.5 miles
  • Caldy Valley Nature Park
    18 min walk - 1.0 mile
  • St Paul's Church
    3 min drive - 1.3 miles
  • Sandy Lane Park
    3 min drive - 1.3 miles
  • Queens Road Park
    3 min drive - 1.3 miles

Getting around

  • Bache Station
    7 min drive
  • John Lennon Airport (LPL)
    39 min drive

Restaurants

  • The Oaklands
    5 min drive
  • Sea Breeze
    16 min walk
  • Cherry Orchard Inn
    17 min walk
  • The Boathouse
    4 min drive
  • Rake And Pikel
    3 min drive

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Chester Abbots Well Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Mercure Chester Abbots Well Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 15.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Chester Abbots Well Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Chester Abbots Well Hotel?

Check-out is at 11:00 AM.

Where is Mercure Chester Abbots Well Hotel located?

Situated in Chester, this spa hotel is within 3 mi (5 km) of Grosvenor Park, Chester Cathedral, and Chester City Walls. Chester Racecourse and University of Chester are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Chester Abbots Well Hotel Reviews

7.6

Good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 359 out of 1007 reviews
Rating 8 - Good. 300 out of 1007 reviews
Rating 6 - Okay. 167 out of 1007 reviews
Rating 4 - Poor. 99 out of 1007 reviews
Rating 2 - Terrible. 82 out of 1007 reviews

Reviews

Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Had a great stay staff are very friendly and helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great service, amazing breakfast, room and swiming pool. Definitely recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and well situated hotel. Free parking for guests. Excellent value for money.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Nelson

Liked: Cleanliness
Vlean and nice view, the staff are good and very helpful
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ailsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a few nights no frills stay. Staff were very friendly and welcoming. Room was clean. Hotel is dated but very reasonable price.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal position for a stop en-route north. Easy parking for my motorcycle. Breakfast really good. Staff amazing
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, staff excellent and helpful, great breakfast, fantastic pool facilities, thanks
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Friendly staff clean room and great facilities
Stayed 2 nights in Feb 2026
Verified

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second visit to this hotel and we will return next time we are in Chester. The location with the Park & Ride next door is very handy for visiting the city. The large on site parking is ideal. Food purchased was very good. The pool of course is a bonus. All members of staff we met from the receptionists to the room attendants were friendly and professional. The only thing missing was a fridge in the room.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Janet

Room was clean and tidy , staff were welcoming and polite. Breakfast was very good with plenty of choice. Spa was very good and we used all facilities. Overall we were very happy with our time at the hotel . Its position relative to Chester suited us as we like to walk and we walked the canal path that was only a few minutes away from the hotel. Would use this hotel again .
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
All staff at this hotel and associated health club are super friendly and helpful and really made our stay pleasant. Great value for money and cracking breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Glenden

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the bed was comfortable. The staff were attentive and friendly and the food was very good. Basically everything you want from a hotel.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and spacious, very accommodating, breakfast had plenty of options the hash browns could do to be a bit more well done but otherwise it was good! There was an event on whilst we stayed there which could have been better organised so all the people attending the event stay at one part of the hotel so that drunk attendees weren’t shouting and screaming and playing loud music at 1am in the morning!
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
We went for breakfast at 9 am, it closed at 10 and the hot food that was out needed replenishing. What was there had been sitting a while. Staff in reception, spa and restaurant were excellent and the best part of the stay. The hotel needs updating, rusty pipes in the pool area, padlocks given to lock lockers, dated decor in rooms etc. It isn’t a 4* property.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Room clean staff helpful
Stayed 1 night in Feb 2026
Verified

8/10 Good

Zaber

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay. Highlight for me was the access to the swimming pool and jacuzzi
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Clean rooms friendly staff had a really nice stay here thank you
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious and all the staff were extremely frienfly and courteous
Stayed 4 nights in Nov 2025
Verified

8/10 Good

daniel

Liked: Cleanliness, staff & service, amenities
Easy going kind and friendly atmosphere. Close enough to travel in to city centre o. Cheap public transport
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely breakfast and good choice
Stayed 1 night in Oct 2025
Verified

8/10 Good

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the Mercure several times this year and find it absolutely lovely..Good clean rooms, Stella Breakfast and very efficient and good natured staff. Spa is rather busy with swimming lessons in the day but peaceful after 7.30pm I would rate the hotel 5 star except that the bar food is poor. Overpriced, meagre standard and quality.. so bring your own sandwiches but certainly sign up for breakfast
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

R D

And mid aged receptionist was slow. Was not to bothered that people were waiting in a queue waiting to be attended too. Too busy talking about personal life. Bar and breakfast staff were really pleasant and helpful Overall the property can do with an update. Had creaky floors in my room . Squeaky mattress and a loose toilet.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.
Stayed 3 nights in Oct 2025