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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Bar (on property)
Terrace/patio
Lounge
Breakfast and dinner served
The Queen at Chester Hotel, BW Premier Collection, in the city center, offers a peaceful haven with breakfast and dinner at Kings Quarters. Enjoy the cozy lobby fireplace, scenic garden, and terrace views. Attentive staff and free WiFi enhance the welcoming experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Room service
  • Parking available

Room options

Check availability for these dates

Tonight

Sep 13 - Sep 14
Check availability for tonight Sep 13 - Sep 14

Tomorrow

Sep 14 - Sep 15
Check availability for tomorrow Sep 14 - Sep 15
Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(55 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Suite

1 bedroom, desk, iron/ironing board, free WiFi

Suite

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

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About the neighborhood

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city center and near a train station. Burton Mere Wetlands and Little Budworth Country Park reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at Chester Racecourse or Skate Academy.
Visit our Chester travel guideOpens in a new window
Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • University of Chester - 15 min walk - 0.8 miles
  • Chester Racecourse - 3 min drive - 1.3 miles
  • Chester Zoo - 6 min drive - 2.3 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Goals Soccer Centres - ‬6 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Kings Quarters, offers breakfast and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and express check-out
  • A banquet hall, concierge services, and smoke-free premises
  • A front-desk safe, tour/ticket assistance, and an elevator
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 218 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with digital channels
  • Coffee/tea makers, heating, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

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The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1004 reviews
Rating 8 - Good. 266 out of 1004 reviews
Rating 6 - Okay. 114 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for Chester shopping.
Stayed 1 night in Sep 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and clean all staff were friendly and helpful
Stayed 1 night in Aug 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.
Stayed 1 night in Aug 2025

8/10 Good

Jeanette

Liked: Amenities
Good comfortable accommodation wife choice offered for breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely decorated and clean ideally situated, good car park access
Stayed 1 night in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It has been the best stay away from home so far, me and my husband stayed in the 'lily langtree suite' it was amazing, just what we needed. The hotel was gorgeous, the staff were all so friendly and helpful, they couldn't do enough for you, and the food in the restaurant was totally delicious. We would go back to stay there anytime.
Stayed 2 nights in Aug 2025

8/10 Good

Gail

Liked: Amenities
Lovely Victorian station hotel, beautifully decorated in the traditional style. Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious, good breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it it is homely there staff very friendly and helpful especially Charmaine and my breakfast lady this morning
Stayed 1 night in Aug 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities
The lift to get to upper floors was too small for wheelchair or mobility scooter uses. The breakfast and bar staff were excellent.
Stayed 2 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great at check-in
Stayed 2 nights in Jul 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly obliging staff. Good food Very good bar area Liked the outside seating area. Wasn't keen on wall TV being on in the restaurant area. We had a great stay at the Queen, would thoroughly recommend.
Stayed 2 nights in Aug 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location close to the station and a short walk to city centre. Would recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The Queen Hotel, is excellent, the staff are very friendly, helpful and polite.
Stayed 2 nights in Jul 2025

8/10 Good

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel but a fair wee walk into town
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late.
Stayed 1 night in Jul 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. The bed and beddings were comfortable and clean and the bathroom was well provisioned (we particularly liked the shower). We only stayed one night but had a really restful time. The hotel also offers an excellent baggage storage service which we loved as we could store our heavy luggage while we explored the beautiful town of Chester.
Stayed 1 night in Aug 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to transport,parking was easy and close to the town
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We have visited this hotel on several occasions and it is lovely to see it after the refurbishment. It has been done to a very high standard and the dining options available are excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just sitting in the, gardens shilling out so peaceful.
Stayed 2 nights in Aug 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, so clean and tidy, would definitely stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities
This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning.
Stayed 2 nights in Aug 2025

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