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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Travelers warm up by the fire after exploring Chester City Walls or relax on private balconies at this centrally located retreat

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

A bar area with wooden furniture, a round bar counter, and hanging lamps. - The Queen at Chester Hotel, BW Premier Collection (Chester)
A room with a yellow sofa, a table, and a painting of an apple. - The Queen at Chester Hotel, BW Premier Collection (Chester)
A bar area with wooden furniture, a counter, and a large window. - The Queen at Chester Hotel, BW Premier Collection (Chester)
Breakfast and dinner served - The Queen at Chester Hotel, BW Premier Collection (Chester)
Front of property - The Queen at Chester Hotel, BW Premier Collection (Chester)
The Queen at Chester Hotel, BW Premier Collection, in the city center, offers a peaceful haven with breakfast and dinner at Kings Quarters. Enjoy the cozy lobby fireplace, scenic garden, and terrace views. Attentive staff and free WiFi enhance the welcoming experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 2 Double Beds, Non-Smoking, Family Room

A hotel room with two beds, a desk, a chair, a round mirror, and a lamp.

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

A hotel room with a large bed, a desk, a chair, and a small table.

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Small Room

Desk, iron/ironing board, WiFi (free), bed sheets

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, WiFi (free), bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(70 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a red armchair, a small round table, and a large window with a view of trees.

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(24 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, WiFi (free), bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, WiFi (free), bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, WiFi (free), bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables, and a framed artwork above the bed.

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, WiFi (free), bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a small table, and a lamp.

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

A hotel room with a large bed, a green sofa, a small table, and a chair.

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

8.6 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city center and near a train station. Rivacre Country Park and Stanney Woods reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at Skate Academy or JF Polo Academy. Visit our Chester travel guide
Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • A traditional Tudor-style building with a garden and outdoor seating area.
    Grosvenor Park
    7 min walk - 0.4 miles
  • A historic building with intricate architecture, a prominent clock tower, and a cobblestone plaza.
    Chester Town Hall
    13 min walk - 0.7 miles
  • A historic cathedral with twin spires and large arched windows.
    Chester Cathedral
    13 min walk - 0.7 miles
  • A historic stone tower with a pointed roof, a brick building with arched windows, and a street with a pedestrian crossing.
    Chester City Walls
    13 min walk - 0.7 miles
  • A large stadium with a clock tower, covered seating, and a crowd of spectators.
    Chester Racecourse
    3 min drive - 1.3 miles

Getting around

  • Chester Station
    1 min walk
  • Chester (CEG-Hawarden)
    24 min drive

Restaurants

  • The Deva Tap
    4 min walk
  • The Cellar
    5 min walk
  • Hoole Fish Bar
    7 min walk
  • Town Crier
    1 min walk
  • Costa Coffee
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 13 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. St John the Baptist Church and St Paul's Church are also within 15 minutes. Chester Station is only a 1-minute walk.

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Reviews

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 545 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

Reviews

Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities
Clean cool room staff helpful and attentive breakfast good - outside spaces needed a bit of attention tables need clearing and cleaning outside.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Breakfast was great plenty of choice.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Jannah

Liked: Cleanliness, staff & service
Great location, very central and easy to get around. Helpful and friendly staff. Pretty basic rooms but decent for the price (although the showers could do with an upgrade - barely able to take a decent shower due to the wall positioning over the bath).
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff extremely helpful. The location was great and although opposite the station the room was quiet.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the road from Chester station and good for commuting into Liverpool 👍👍
Stayed 2 nights in May 2026
Verified

8/10 Good

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Friendly staff. Lovely cat. Industrial breakfast
Stayed 2 nights in Jun 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a pleasant day and good location right next to the train station. A few areas are showing somewhere in tear, but this is a large property and must be challenging to keep maintained.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were lovely and breakfast was top notch had such a lovely time
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location by station. very pleasant and friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near station 10 mins walk to center lovely lounge area comfortable bed spacious room nice seating area outside sun was shining enjoyed the stay nice breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The room was clean and spacious. Staff were friendly and helpful. We would stay here again and highly recommend the hotel.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and lovely and nice outdoor area. Breakfast was nice and I got to sit in (lovely) separate dining area, as I had my Goldendoodle with me, which I was happy with, as it meant I could chill as he had lots of space to lie down. My only negative was we had to pay for parking at £13 (for 24 hrs I think). It was just an expense I hadn't expected. Other than that, everything was great. Would definitely go back if in that area again.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, there was a lot of breakfast choices. The room was clean and tidy.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely facilities and court yard with resident Queenie cat so friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with pleasant staff. Our room was a great size with a bathroom that had a deep bath and a walk in shower. It was all very clean. There was air conditioning in the room that had to work hard as it was nearly 30° and it it did a great job! There were plenty of spaces in the car park although there was a parking charge. Took us about 10 nins to walk into the main area of Chester. We didn't eat in the hotel so unable to comment on the food although we noticed the dining room looked nice. Would definitely stay again.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness
Lovely room in Chester , good value for money , short walk into tourist area , lovely decor
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Chester hotel option. Competitively priced and a great location. Did everything it said on the tin. Adjacent to a car park and opposite the train station but quiet
Stayed 1 night in Apr 2026
Verified

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ryan George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't comment on the food/breakfast as I didn't have it but it is a very good hotel, clean and comfortable room, hot shower and all at a great price, couldn't have asked for better and would happily stay here again if and when I'm back in Chester. Only thing I'd say is my ironing board was a bit stiff to put up but considering other hotels charge you a lot more for the privilege of having in your room, it won't affect the score.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Good location. Easy to get to town centre. Was local to a concert venue we were attending. Good food. Good bar
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities
Room was great Check in was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and clean, the staff are very friendly and nothing is too much for them. The hotel is a bit dated. The towel rail is never switched on, but it didn’t ruin the stay. The food is excellent and not too expensive. I would definitely stay again.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Staff very good , our room was ok furniture a bit old & damaged bathroom spotless but really enjoyed our stay 👍
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Stayed for the Bank Holiday weekend over Easter, room was amazing, perfect for the 3 of us (double family room, 2 double beds) was more like a suite. Decent choice at breakfast and managed to keep a four year old fed who one moments wants sausages then the next doesn't like them! Staff we interacted with were friendly.
Stayed 3 nights in Apr 2026