Carti Vacations

Great hotel and location. The staff is incredibly friendly and attentive.

The staff are very helpful and polite.

It’s not a bad hotel but it’s not a good one either…. For a well seasoned traveler that enjoys amenities. Pros Clean property Rooms are nice & up to date Friendly staff Nice view of the rain forest from your room if you’re booked on that side Cons They will charge you for food on your first and last day of stay even though you have an all inclusive stay They will not give you your all inclusive wrist band until 3pm on the dot even though we checked into our rooms at 240pm they made us come back downstairs 20 mins later for our wrist bands Tour is advertised as sloths but you don’t see sloths, just butterflies and trees Tour is only in Spanish WiFi gave out on day 2 of stay There are NO restaurants on location - just ONE buffet with 6 options for food There are no sitting areas - just by the pool… that’s it that is all Room service is only offered if you pay for the food The buffet is very limited - about 6 items served An example day 3 of our stay breakfast at the buffet was as follows - omelet station scrambled eggs bacon beef Spanish omelet oatmeal corn tortilla and hash browns. This is NOT a buffet but more of an upgraded continental breakfast shower takes about 5 mins to heat up Balcony glass is VERY shaky so be careful The free shuttle takes you to the mall and doesn’t come back until FOUR HOURS LATER It feels like you’re at someone’s bbq instead of a resort I really wish I would’ve stayed somewhere else would not recommend.

.