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The Waterloo Hotel & Bistro

3.0 star property
The on-site restaurant serves delicious local cuisine while the bar offers refreshing drinks in a relaxed setting, with free in-room WiFi keeping guests connected.

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Photo gallery for The Waterloo Hotel & Bistro

Bar (on property) - The Waterloo Hotel & Bistro (Newport)
Hair dryer, towels - The Waterloo Hotel & Bistro (Newport)
Reception hall - The Waterloo Hotel & Bistro (Newport)
Front of property - evening/night - The Waterloo Hotel & Bistro (Newport)
Triple Room | Iron/ironing board, free WiFi, bed sheets - The Waterloo Hotel & Bistro (Newport)
Located in the heart of Pillgwenlly, The Waterloo Hotel & Bistro offers a warm atmosphere. Enjoy meals at the restaurant, drinks at the bar, or relax in the reception hall. Free in-room WiFi keeps you connected, and nearby attractions await. Guests love the welcoming environment.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi, bed sheets

Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | Iron/ironing board, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Four Poster Room

Four Poster Room | Iron/ironing board, free WiFi, bed sheets

Four Poster Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

Iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Superior Studio Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Pillgwenlly, a neighborhood in Newport, is home to The Waterloo Hotel & Bistro. Cardiff Castle is a notable landmark, and some of the area's activities can be experienced at Celtic Manor Resort Golf Club and Cardiff Bay. Bowlplex Cwmbran and Eastern Leisure Centre are also worth visiting. Visit our Newport travel guide
Map
113 Alexandra Road, Newport, Wales, NP20 2JG

What's nearby

  • Belle Vue Park
    14 min walk - 0.8 miles
  • Newport Docks
    18 min walk - 1.0 mile
  • Friars Walk Newport
    4 min drive - 1.5 miles
  • Newport Cathedral
    5 min drive - 1.7 miles
  • Rodney Parade
    7 min drive - 2.4 miles

Getting around

  • Pye Corner Station
    7 min drive
  • Bristol International Airport (BRS)
    58 min drive

Restaurants

  • West of England Tavern
    2 min walk
  • Costa Coffee
    15 min walk
  • Belle Vue Tea Room
    4 min drive
  • Costa Coffee
    18 min walk
  • McDonald's
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

National rating

This property has received its official star rating from Visit Wales.

Frequently asked questions

Is The Waterloo Hotel & Bistro pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Waterloo Hotel & Bistro?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Waterloo Hotel & Bistro?

Check-out is at 11 AM.

Where is The Waterloo Hotel & Bistro located?

Located in Pillgwenlly, this hotel is within 1 mi (2 km) of Newport Docks and Newport Cathedral. Friars Walk Newport and Newport Stadium are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Waterloo Hotel & Bistro Reviews

8.2

Very Good

8.4

Cleanliness

6.0

Location

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 19 reviews
Rating 8 - Good. 5 out of 19 reviews
Rating 6 - Okay. 2 out of 19 reviews
Rating 4 - Poor. 3 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was exceptionally helpful, adjusting the heating in my room and booking a couple of cabs for me when I went out in the evening. At breakfast I had the best hot chocolate I have had at a hotel for many years, too! I would definitely stay here again on a return visit to Newport.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Victorian Hotel

Great family run hotel with excellent service. Modern comfortable rooms maintained to a high standard. Signature Victorian bar/dining area with decorative terracotta tiles.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Under new management, absolutely brilliant experience. The owners are friendly and very nice. The place is clean and looks great. On site parking with the gate locked in the night time. I strongly recommend this place is you are in Newport.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome, a lovely large and comfortable room and a great breakfast.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Very good
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice old Hotel

Nice old fashioned Hotel with lots of character, not like a soulless modern chain. Lovely friendly staff.
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort
One of the windows would not shut close...about 2"s and there was a constant banging of doors from 9 pm until gone 11pm
Stayed 1 night in May 2019
Verified

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, pity about the area.

If you can overlook the location, this would be a nice place. Rooms have been refurbished. Two things to avoid - the car park (entrance is so narrow and very difficult to get to), the lift - (more like Arkwright's till, I swear it sniggered when I tried to get both doors open and juggle bags).
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff. Reasonable location for the town
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Eifion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth staying

Lovely clean and very friendly place , breakfast was perfect evening meal ok steak not bad but expensive. Very cheap at £80 for rugby weekend as £500 plus in Cardiff
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Corine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a find

The room was lovely and the food was really the best. The hotel has parking at the rear and the gates are locked to ensure the safety of your car. The owners are really welcoming and friendly.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Corine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BRILLIANT HOTEL

This hotel was one of the best finds. All staff were friendly the rooms were lovely. The food was really the best with a choice of menus. I have to also mention how reasonable the bar prices were.
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Paul

basic accom and facilities

negatives-room cold, bed hard, bar shut before 10pm, staff smoking outside, breakfast small.car park tight but not an issue , area not great. positives- quiet because no one staying
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Anita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location for me, food is good but rooms are tired.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a convenient location and relatively quiet. Staff were friendly. My room was clean and comfortable, with all the necessary amenities. My only complaint was that my shower was cold, even when turning up the temperature to full. Had I mentioned this to staff, I am sure they would have helped, but I did not have time to do this as I needed to be out early. Breakfast was served quickly and was tasty.
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Paul

Stayed 1 night in Nov 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Bingyang

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019