Vacations Close To Bubbling Spring Mineral Bath

When they offer you a room upgrade make sure it’s an upgrade. I booked double room ocean view and the upgraded me to a non ocean view room… I had to change rooms because my point of booking ocean view was for the ocean… then they gave me a smaller room than I originally booked

Overall, the resort property is good, but the customer service was awful. As Privilege guests, we paid a premium for a relaxing, high-tier experience but left feeling tired and incredibly frustrated due to a severe lack of communication and follow-through. A month later, management still has NOT RESPONDED to my formal complaint. We spent our trip being passed from person to person trying to fix a loud AC/maintenance issue: • Sun, Sept 6: Awakened by loud, strange noises in our room. • Mon, Sept 7: Reported it to butler. No one showed up. Noise returned; we recorded video proof. • Tues, Sept 8: Went to Privilege desk, passed to Risk Mgmt, then Guest Services. Waited 2 hours in room; no one showed. Our butler promised to recall them. No one came. • Wed, Sept 9: Spoke with rep at Privilege desk. She heard the video and sent maintenance for a temporary fix, but the noise quickly returned. • Thurs, Sept 10 (1:57 AM): Awakened again. Called front desk. Maintenance finally arrived and offered a room change. Out of sheer exhaustion and needing to wake up early for our flight back to the States, we packed and moved in the wee hours of the morning. It was the only good sleep we had all week. Nice property, but if something breaks, expect to be passed around and ignored. Upgraded tiers are not worth the premium here.

Over friendliness staff was the brst

Overall experience was good, but there are some suggested areas for improvement: 1. Live entertainment needs more variety (routines do not seem to change from visit to visit at the resorts). 2. Some foods are too greasy and seem tp be fried using saturated oils. More healthy foods sjould be offered at the buffet. 3. Off-hotel parking area is not well maintained. Got a flat tire in the lot (reported to Customer service - Rm 161 guest). Noticed and retrieved other sharp metal object while parking later the same day.

Everyone was engaging from the moment I set foot on the property. The security staff at the property entrance, the reservation staff, the restaurant staff, the room service staff, the lifeguards, the entertainment crew, and everyone I may have missed, were professional, courteous, positive, and friendly. Honestly, I hope they are well compensated!