Vacations Close To La Hoz Ravine

Very clean rooms, and the staff were very friendly

Loved it was in the heart of the old part of the city.

The hotel is beautiful and the staff was wonderful but the rooms are too small.

Only difficulty was parking situation and the elevators were slow.

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

Exelente en todo me encanto y esta serca de todo 100 recommendado

A nice hotel, had stayed there before. Normally, the rating would be 10 out of 10, as it is classy, clean, comfortable, with helpful staff and excellent breakfast - seemingly nothing to complain about. However, last time we checked in for one night only and ordered a taxi to the airport for next morning at 9 am. We were assured that the order was placed and confirmed. Despite of that, the next morning at 6:30 am I went down to confirm the order and the person at the reception - who was completely clueless and couldn't properly tie together three words in English - told us in his broken English that the taxi was confirmed. When we got down with the suitcases, the story - now communicated by Sandra, who is some sort of a boss there - changed to "the taxi has been ordered but is not yet confirmed". At the time, there were 4 more people waiting for a taxi. Interestingly enough 4 taxis did show up, but no one could intelligently explain which specific rooms those taxis were ordered for, so we let those 4 to take the taxis, as it didn't suit us to push them to squeeze into a taxi. I am having hard time to believe that all 4 waiting there had ordered the taxi the night before. The hotel folks suggested to wait for another 15 minutes as "a taxi MAY possibly show up", but that was outside of our comfort zones, so we called an Uber and instead of €33 (fixed price to the airport) ended up paying €65. Hence, the hotel's inability of properly perform their basic duties cost us extra €32.