Arroyohondo Vacations

Was accused of smoking in the room which I was not, I was in the shower. Security said someone complained of smoke, then he said you can smell in the lobby from the 7th floor and then he said the smoke detector went off silently in the room with the sprinkler system not engaged. No visible smoke in the room and they stayed over 5 mins while I stood there naked in a towel saying it smell like smoke. I showed them the bathroom where I just got out of the shower bc they were knocking and made me late for dinner. I didn't smell anything at all especially in the hall but how do I disprove a smell

Room staff everything was very good. And the food of the restaurant was delicious recommend

Excelente super recomendado y el personal en su totalidad super amable y atentos

We’ve just returned from Cartagena and feeling throughly charged up again to go ! The Charleston played a huge part in this - the hotel is beautiful and the staff are ABSOLUTELY responsible for the atmosphere, the welcome and hospitality. 5 stars all around. Thank you