Arenella Vacations

No hot water for 2 of the 3days we were at the hotel.

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

Excellent room. Excellent breakfast. Excellent staff. Loved everything about the hotel. And what a bar and view, highly recommended.

Lovely hotel, very friendly staff and great location just outside hustle and bustle of Florence.

Spent 2 nights here for a short break. Lovely hotel.... Spa was used both days and was lovely after long days sightseeing! Staff were very helpful and nothing was too much trouble.... Room was also excellent...spacious, comfy and had all amenities needed. It was rather warm in our room but we had a balcony so just opened the door. Didn't bother us enough to mention it to staff though! Breakfast was also good, plenty of choice and freshly cooked. All in all would definitely recommend!!

Perfect location. Unmanned reception at night.