Vacations Close To Aktun Chen

Amazing service

I loved everything was a great stay

Usually I stay at a different resort brand, but I decided to give the Majestic Mirage a try since it was a 5-star resort. This has been a very poor experience -- def subpar compared to every other 5-star resort I have ever stayed at. (1) They are short staffed, so wildly unresponsive. (2) They did not have their check-in system in place, so when I got to the hotel, it took them 3 hours for my bag to make it to my room. Since my swimsuit was in my bag, I basically lost a day by the pool. (3) The mini-fridge in the room was broken when i got here, (4) Several other less than ideal service problems, including asking for my room to be cleaned while away (they say that is a service on demand) -- I requested it when I left my room at 8:45 AM, when I came back at 3 PM, no service. Is it better than a 2 or 3 star resort, im sure it is. Is it close to any other 5 star resort that I've stayed at in the past 5 years, no. It does not live up to the advertising.

The property has an amazing beach. There were days the seaweed was worse but the resort has a block so it wasn’t usually bad directly in front of ours. The altitude where we stayed was decent. I would not say a true gold member status though. Was clean enough. Small rooms. Double beds so small for two people. The buffet was not great probably the worst buffet I’ve ever had. Not many options for breakfast lunch or dinner. It wasn’t too or fresh either. Hardly any fruit. The à la carts were pretty good. The grill which you would think has steak, didn’t it had a meat platter with a thin rubber steak. So gross. Or you could pay 80$ extra for a steak or 130$ for a lobster. The risotto has steak and it was good! The Asian restaurant was good. The annoying this is this resort has like almost non existent entertainment. Did bingo one night. Kareoke one night that wouldn’t work so we didn’t get it. No shows or performances at all. So the night life for family really sucks. Only bars in that area for entertainment. The pools were ok. The one big pool they would try to play volleyball but it’s like 5.5 ft deep so maybe only bigger adults could play. It was summer so maybe slow season but the service was decent but the servers ran their butts off. I wanted gold member but that really got you nothing but the altitude room. A breakfast buffet to our altitude unit but really is was just as good as the other buffet. A infinity pool but has poor poor service. Not true gold member service.

The room was beautiful and staff provided quality customer service

We booked a two bedroom suite for my famile at Hotel Riu Palace Peninsula - All Inclusive from Jul 25 to Jul 29 after reading a lot of review about this resort. According to the review, this reosrt provide upscale food and good for family. Our family have 80 and 75 years old seniors, 3 adults around 50 years old, and one 14 teenage. we're going to relax at this resort with good food. On Jul 25 of 2026, when we were waiting for flying to Cancun at ORF airport, I received a call and a message from a stranger, asking me not to got to Hotel Riu Palace Peninsula but call a provied number to rebook. The message mentioned a wrong date Jul20 as my stay date. To me at that time, it was suspicious and I have no time to decide. After we arrived Cancun airport, we called Hotel Riu Palace Peninsula. But it only provide Spanish communication. Then we just took a taxi to arrive Hotel Riu Palace Peninsula. The front desk told us they don't have room to accomdate our 6 people and they assigned us to hotel Riu Latino. Since hotel Riu Latino is "Adult Only" and my son is 14 years old, we rejected it. Finally, they sent us to Hotel Riu Caribe with 2 rooms. Hotel Riu Caribe provide some sports activity and is good for young people. It provides buffet (Albatros) with same menu everyday. It has 4 restaurants but with very small varieties. So we just ate same buffet every day. My reservation is not my prefered choise.