Vacations Close To Aktun Chen

Horrible horrible horrible do not waste your money there add $100-$200 more and stay in a better one. We were a group of 10 with 2 birthdays the only thing they provided were Individuals desserts and even after I offered to pay no decorations. Beds were terrible and so uncomfortable. Staff was very uncooperative and had no clue what they were doing. I have a special needs kids with dietary restrictions and couple people with special food needs that even refused to make a cheese pizza (heat a cheese pizza) horrible terrible awful food with no regards to cleanliness and freshness. Food is band and very repetitive even though we only stayed 3 days. NO ICECREAM. No fun drinks for kids. Juices were leftover blended fruit with water. Bread was always stale. No butter except in breakfast

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Staff very friendly and helpful. Rooms were very nice with great views, and cleaning staff very good. Pools maintained and beach very accessible. All inclusive means ALL inclusive here. Food was very good and accessible. Close to other attractions if you want to explore. Safe and secure, and you don't have to worry about leaving your things unattended at the pool. Great for adults and kids alike. I honestly can't think of a single thing that I disliked. 10/10 score! Absolutely recommend to anyone wanting to relax!

Great food but smell in the Krystal restaurant and the 24 Lounge very acrid and off putting. Smelled like melted plastic. Could go in those areas.