“The bad: Pool/Restaurant area were totally out of control: Sandals all over the place looked really bad and made it hard and dangerous to get in/out of the pool, kids under 12 with no parents on site diving from the restricted area, screaming and playing with toys/balls, splashing everywhere. If you are traveling with no kids I wouldn’t stay here, not the best “summer experience” if you’re looking to relax and chill during the day.
The good: Hotel is nice, rooms are comfortable, staff is very...
“Hotel is really nice, great location, our room was not only super comfortable but beautiful, amazing design! Staff is super polite and kind, breakfast was yummy. Loved the gym/spa and indoor pool.
The bad: Outdoor pool is not that nice, very crowded (shared with the residences) and sun-beds are very dirty and a look poorly. This area does not match the rest of the hotel. Not great if you’re looking to chill during the summer.”
“Everything is made super difficult by the staff. Everyone says something different. My wife and 2 small children got left at the marina by boat ferry captain igor because he has a “schedule” even though he went back to the hotel and when he came back he said ok now you can go back to the hotel. Literally left woman and children standing there in the heat. If you go to the beach early they won’t let you have the front row because it’s reserved so you msg the concierge and ask to reserve the front...
“Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile.
The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an...
“Gran hotel moderno en la playa. Habitación y cuarto de baño grandes. Cama comoda
Dormi muy bien. Personal muy agradable. Me gusto mas el desayuno que la cena.”