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HOTEL illuster - Urban & Local

4.0 star property

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Photo gallery for HOTEL illuster - Urban & Local

A hotel reception area with a wooden reception desk, a wall-mounted plant display, and a view of the city through large windows. - HOTEL illuster - Urban & Local (Uster)
A modern lounge area with wooden flooring, comfortable seating, a bar with stools, and a large window offering a view of the outdoors. - HOTEL illuster - Urban & Local (Uster)
A modern lounge with wooden walls, comfortable seating, and large windows offering a view of the outdoors. - HOTEL illuster - Urban & Local (Uster)
A modern hotel room with a large bed, a desk, a flat-screen TV, and a seating area with a sofa and a chair. - HOTEL illuster - Urban & Local (Uster)
A modern hotel lobby with a central reception desk, a buffet area with various food items, and a seating area with chairs. - HOTEL illuster - Urban & Local (Uster)
Take advantage of a grocery/convenience store, a rooftop terrace, and a shopping mall on site at HOTEL illuster - Urban & Local. The on-site local cuisine restaurant, Ustaria, offers breakfast, lunch, dinner, light fare, and garden views. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a bedside table with water bottles, a blue armchair, and a wall with a nature-themed mural.

Standard Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Double or Twin Room

A modern hotel room with a large bed, a desk with a flat-screen TV, a coffee maker, and a small round table.

Superior Double or Twin Room

7.6 out of 10
Good
(4 reviews)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room, Balcony

A modern hotel room with a large bed, a desk, a flat-screen TV, and a seating area with a sofa and a chair.

Family Triple Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Triple Room, Multiple Beds, Balcony

A modern hotel room with a large bed, a sofa, a desk, and a small round ottoman.

Junior Triple Room, Multiple Beds, Balcony

  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Uster, HOTEL illuster - Urban & Local is connected to a shopping center. Travelers eager for a bit of culture can stop by Swiss National Museum, while those who have shopping on the agenda may want to visit Lindt & Sprüngli Chocolateria and Bahnhofstrasse. Looking to enjoy an event or a game while in town? See what's happening at Hallenstadion or Dolder Sports. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Visit our Uster travel guide
Map
Zürichstrasse 14, Uster, ZH, 8610

What's nearby

  • A museum interior with a wooden floor, large circular art installations, and a display of historical artifacts.
    Swiss National Museum
    20 min drive - 15.7 miles
  • A grand interior with a central open space, arched balconies, and a high ceiling with decorative lighting.
    ETH Zurich
    20 min drive - 15.7 miles
  • A city street at dusk with illuminated buildings, a tram, and a clear sky.
    Bahnhofstrasse
    21 min drive - 16.1 miles
  • Uster Castle
    6 min walk - 0.4 miles
  • Lindt & Sprüngli Chocolateria
    32 min drive - 23.1 miles

Getting around

  • Uster Station
    5 min walk
  • Neuhaus bei Hinteregg Station
    9 min drive
  • Zurich Airport (ZRH)
    26 min drive

Restaurants

  • U-Boot Bar
    5 min walk
  • Taverna Poseidon
    7 min walk
  • Restaurant Poseidon Sonne
    12 min walk
  • Blaser's
    5 min walk
  • Argentina Steakhouse Uster
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:30 AM to 10:00 PM on request
  • Limo/town car service
  • Secured, covered self parking on site (CHF 9 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 22 for adults and CHF 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ustaria
  • Ustaria Bar & Terrace

Things to do

  • Gym
  • Shopping mall
  • Water sports equipment

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1973
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 22 for adults and CHF 11 for children
  • Airport shuttle fee: CHF 80.00 per person (one-way)
  • Covered self parking fee: CHF 9 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is HOTEL illuster - Urban & Local pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of CHF 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CHF 9 per night.

What time is check-in at HOTEL illuster - Urban & Local?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at HOTEL illuster - Urban & Local?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does HOTEL illuster - Urban & Local provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:30 AM–10:00 PM on request. A fee of CHF 80.00 per person applies.

Where is HOTEL illuster - Urban & Local located?

Located in the heart of Uster, this hotel is 0.4 mi (0.6 km) from Uster Castle and 2.5 mi (4 km) from Aathal Dinosaur Museum. Jucker Farm and Kletterzentrum Milandia Greifensee are also within 6 mi (10 km). Uster Station is only a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL illuster - Urban & Local Reviews

8.4

Very Good

9.0

Cleanliness

7.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 83 out of 206 reviews
Rating 8 - Good. 83 out of 206 reviews
Rating 6 - Okay. 32 out of 206 reviews
Rating 4 - Poor. 3 out of 206 reviews
Rating 2 - Terrible. 5 out of 206 reviews

Reviews

Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean , good service and breakfast
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Elora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a little shopping mall, which was nice if you needed to buy anything. Very close to the train station. Staff was very nice and helpful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities

Better to stay when not so hot out!

Make sure you check in before 9 pm. Hard to get into hotel without a key. Unfortunately we were there during a somewhat of a heat wave and didn’t realize there would be no air conditioning and very slow fan. However breakfast was great, staff was friendly and a convenient location.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel
Verified review

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, unfortunately we could only stay for one night!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Anzhela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will be back :) thanks
Stayed 6 nights in May 2022
Verified review

10/10 Excellent

Abbass J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a nice Garden

The breakfast is poorer and could be improved a little bit. I see it the same since 9 years already. Otherwise the Hotel is great, after the renovation. Spacious rooms, a lot of light due the big window. Really nice garden on the top of the shops, a place where you can relax a bit after a long day. The Mall is right below of you, with many shopping possibilities.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Stelios

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Laurent Jean Pierre Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Akira

Liked: Cleanliness, staff & service, property conditions & facilities
部屋は綺麗だった。
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Einzigartig
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Super Auswahl beim Frühstück
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Viktor

Liked: Cleanliness, amenities, property conditions & facilities
Alles bestens. Schöne, moderne Einrichtung. Sehr ruhig, trotz Großbaustelle gegenüber. Da lobe ich die Schweizer, die auch viel Wert auf Lärmvermeidung und Ruhezeiten legen.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities
Alles sauber und das Personal sehr freundlich.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities
Ja
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities
Mit allem...es war super
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
Ideales Stadthotel mit fachmännischer Führung
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Alice

Liked: Cleanliness, staff & service, amenities
Oui
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gesundes, gut beschriftetes Buffet, freundlicher Empfang
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Thomas Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket god standard i ett lugnt område. Nära tågförbindelse till/från Zürich.
Stayed 2 nights in Sep 2025